Scientific Customer Service Professional

3 weeks ago


Didcot, Oxfordshire, United Kingdom Network Scientific Recruitment Full time
Job Overview

We are seeking a highly motivated Customer Service Consultant to join our team at our environmental testing lab in Oxfordshire. As a key member of our client-facing team, you will provide exceptional customer service to our clients, predominantly via phone and email.

Key Responsibilities:
  • Provide outstanding customer service, ensuring prompt responses to client queries.
  • Manage administrative tasks, including invoicing, booking sample collections, and resolving client issues.
  • Develop and maintain strong relationships with existing clients, understanding their needs and preferences.
  • Work collaboratively with the team to achieve business objectives.

Requirements:

To be successful in this role, you will possess excellent customer service skills, developed during experience in a similar environment. You must have a strong attention to detail, problem-solving capability, excellent communication skills, and a solid appreciation for quality and efficiency in a fast-paced setting. A background in science is highly beneficial, but not essential.

What We Offer:

This is an excellent opportunity to gain full training and working experience within a scientific environment, with a globally successful organization. Our company culture values employee development and progression, offering great opportunities to grow professionally.

We estimate the salary for this role to be around £28,000 - £32,000 per annum, depending on experience.

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