Scientific Customer Service Professional
3 weeks ago
We are seeking a highly motivated Customer Service Consultant to join our team at our environmental testing lab in Oxfordshire. As a key member of our client-facing team, you will provide exceptional customer service to our clients, predominantly via phone and email.
Key Responsibilities:
- Provide outstanding customer service, ensuring prompt responses to client queries.
- Manage administrative tasks, including invoicing, booking sample collections, and resolving client issues.
- Develop and maintain strong relationships with existing clients, understanding their needs and preferences.
- Work collaboratively with the team to achieve business objectives.
Requirements:
To be successful in this role, you will possess excellent customer service skills, developed during experience in a similar environment. You must have a strong attention to detail, problem-solving capability, excellent communication skills, and a solid appreciation for quality and efficiency in a fast-paced setting. A background in science is highly beneficial, but not essential.
What We Offer:
This is an excellent opportunity to gain full training and working experience within a scientific environment, with a globally successful organization. Our company culture values employee development and progression, offering great opportunities to grow professionally.
We estimate the salary for this role to be around £28,000 - £32,000 per annum, depending on experience.
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