Customer Experience Specialist

3 weeks ago


Didcot, Oxfordshire, United Kingdom Hachette UK Distribution Full time

Role Overview

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is looking to develop their skills in a dynamic and fast-paced environment.

About the Team

You will be working in our office based in Didcot, Oxfordshire, and will be part of a close-knit team that values collaboration and mutual respect.

Key Responsibilities

  • Providing first-class service to our global customer base
  • Processing orders and resolving any issues that may arise
  • Liaising with internal departments to achieve swift problem-solving and maintain excellent communication
  • Contributing to the growth of the customer services team by promoting change that improves the customer experience

Benefits

  • Annual salary of £23,500
  • Comprehensive benefits package including 33 days holiday, generous discounts on books published by Hachette, and a pension plan
  • Ongoing training and development opportunities to support your career growth

Requirements

  • Proven experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work collaboratively as part of a team


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