Global Technology Service Delivery Expert
13 hours ago
About the Role
This position is responsible for providing technical support for digital technologies within our Global Technology Operations Team. As part of the Applications team, this role serves as an escalation point for Application/Technical support specialists, providing technical guidance and assisting with queries as necessary.
The ideal candidate will have a strong understanding of .NET and API's, Data Flows & Reporting, ITSM tools & processes, and experience in multiplatform environments. They will be able to manage an array of Application Technologies (Cloud/SaaS/On-Prem/Legacy) and possess excellent problem-solving skills, including the ability to lead teams in identifying, researching, and coordinating resources to troubleshoot complex project issues.
**Responsibilities:**
- Becoming the Technical Service Owner for assigned Applications/Technologies.
- Ensuring support services meet our committed SLA's & KPI's are on target.
- Conducting technical training/knowledge transfer when required to internal technical teams.
- Managing the onboarding of new Global Technical Services into Production.
- Managing & liaising with our 3rd Party Vendors, Partners and Suppliers.
- Participating in the Contract Renewal Process (Support Contracts).
Skills and Qualifications:
- Strong understanding of .NET and API's.
- Understanding of Data Flows & Reporting.
- Proven knowledge of ITSM tools & processes.
- Experience in multiplatform environments.
- Proven ability to manage an array of Application Technologies (Cloud/SaaS/On-Prem/Legacy).
- Ability and willingness to learn and adapt to new technologies.
**Benefits and Perks:**
- $85,000 - $110,000 per year, depending on experience.
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers, and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
- Optional Dental Insurance.
- Maternity, paternity, and shared parental leave.
- Employee Assistance Programme.
- Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
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