Service Delivery Manager

2 weeks ago


Richmond, Greater London, United Kingdom Fortus Recruitment Careers Full time

Job Title: Head Of Repairs

Company: Fortus Recruitment Careers

Fortus Recruitment are currently representing a local authority seeking a Head of Repairs to join their property services division.

The ideal candidate will lead, manage, challenge, and support managers to deliver efficient and effective services. Key responsibilities include leading the Residential Services operational teams to achieve continuous improvement in service delivery and value for money.

Key Responsibilities:

  • To lead the Residential Services operational Teams to achieve continuous improvement in the delivery of services and value for money.
  • To lead and manage a team of supervisors and their associated employee groups in the delivery, inspection, scheduling, ordering, and post-inspection of planned works to tenanted, empty homes, and other projects as required.
  • To ensure efficient and effective responses are provided to all enquiries regarding planned programmes.
  • To assist and deputise for the Head of Services as required.
  • Proactively manage the availability of the team, directly and through line management, including annual leave, sickness, training, and any other reason.
  • Manage and monitor the cost and use of materials.
  • Manage and monitor subcontractors when engaged in carrying out work on the company's behalf.
  • Work as one team to utilise the team efficiently and effectively.
  • Liaise, communicate, and work with other stakeholders, including but not limited to: client representatives.


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