Global Technology Operations Manager
5 days ago
This role requires a highly skilled individual who can provide technical support and guidance to teams within our Global Technology Operations Team. As part of the Applications team, this role serves as an escalation point for Application/Technical support specialists.
Key Responsibilities:
• Provide technical support and guidance to teams within our Global Technology Operations Team
• Ensure support services meet committed SLA's & KPI's are on target
• Conduct technical training/knowledge transfer when required to internal technical teams
• Manage the onboarding of new Global Technical Services into Production
• Manage & liaise with our 3rd Party Vendors, Partners and Suppliers
Required Skills and Qualifications:
• Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues
• Ability to oversee complex and escalated troubleshooting and problem resolution
• Working closely with relevant teams to assist with root cause analysis & remediation
• Ability to understand, define & manage system processes
The estimated salary for this role is $90,000-$120,000 per year, depending on experience.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
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