Client Success Partner, Global Conferences
8 hours ago
The Client Success team at Gartner is responsible for delivering value to clients and ensuring they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.
Key responsibilities:- Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package at live conferences.
- Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering.
- Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients.
- Partner with the Conference Sales Organization to drive satisfaction, account retention and growth.
- Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry and mission critical priorities.
- Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-conference, onsite and post-conference.
- Evaluate and track the client experience at every conference allowing for improved processes and actions.
- Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal.
- Understand account renewal plans and focus on services that will promote the plan objectives.
- Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value.
- 1-3 years' relevant experience in customer facing/client focused positions.
- Bachelor's degree preferred.
- Passionate about service delivery and driven by client success.
- Strong business acumen and ability to persuade others.
- Ability to quickly identify and assess client needs and objectives.
- Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism.
- Highly organized with a strong attention to detail.
- Excellent written and verbal communication skills, including presentation skills.
- Ability to manage multiple deadlines, prioritize, and work under pressure.
- Ability to work independently and within a team.
- Proficiency in the MS Office suite and G-suite.
- Willingness to travel 6-8 times per year locally and across EMEA (approx. 20-25%).
Gartner is a leading research and advisory company that helps business leaders make informed decisions. Our mission is to deliver actionable, objective insight to our clients, helping them succeed with their mission-critical priorities.
We are committed to being an Equal Opportunity Employer and offer opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.
-
Client Success Partner, Global Conferences
7 days ago
Surrey, United Kingdom Gartner Full timeAbout this role:The Client Success team at Gartner is seeking a highly motivated and organized Client Success Partner to join our Global Conferences team. As a Client Success Partner, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key Responsibilities:Serve as the primary point of contact for...
-
Client Success Partner, Global Conferences
7 days ago
Surrey, United Kingdom Gartner Full timeAbout this role:The Client Success team at Gartner is seeking a highly motivated and organized Client Success Partner to join our Global Conferences team. As a Client Success Partner, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key Responsibilities:Serve as the primary point of contact for...
-
Client Success Partner, Global Conferences
4 days ago
Surrey, United Kingdom Gartner Full timeAbout this role:The Client Success team at Gartner is seeking a highly motivated and organized Client Success Partner to join our Global Conferences team. As a Client Success Partner, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key responsibilities:Serve as the primary point of contact for...
-
Client Success Partner, Global Conferences
4 days ago
Surrey, United Kingdom Gartner Full timeAbout this role:The Client Success team at Gartner is seeking a highly motivated and organized Client Success Partner to join our Global Conferences team. As a Client Success Partner, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key responsibilities:Serve as the primary point of contact for...
-
Client Success Partner, Global Conferences
2 weeks ago
Surrey, United Kingdom Gartner Full timeAbout This RoleWe are seeking a highly motivated and experienced Client Success Partner to join our Global Conferences team. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key ResponsibilitiesServe as the primary point of contact for clients, providing guidance and...
-
Client Success Partner, Global Conferences
2 weeks ago
Surrey, United Kingdom Gartner Full timeAbout This RoleWe are seeking a highly motivated and experienced Client Success Partner to join our Global Conferences team. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key ResponsibilitiesServe as the primary point of contact for clients, providing guidance and...
-
Client Success Partner, Global Conferences
5 days ago
Surrey, United Kingdom Gartner Full timeAbout this role:The Client Success team at Gartner is seeking a highly motivated and organized individual to join our team as a Client Success Partner, Global Conferences. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key responsibilities:Serve as the primary point...
-
Client Success Partner, Global Conferences
5 days ago
Surrey, United Kingdom Gartner Full timeAbout this role:The Client Success team at Gartner is seeking a highly motivated and organized individual to join our team as a Client Success Partner, Global Conferences. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key responsibilities:Serve as the primary point...
-
Client Success Partner, Global Conferences
1 week ago
Surrey, United Kingdom Gartner Full timeAbout this role:The Client Success team at Gartner is responsible for delivering value to clients and ensuring they have the conviction to renew and grow their partnership with our conference business. This is a critical role that drives client retention and builds a strong foundation for growth.Key responsibilities:Serve as the primary point of contact for...
-
Client Success Partner, Global Conferences
1 week ago
Surrey, United Kingdom Gartner Full timeAbout this role:The Client Success team at Gartner is responsible for delivering value to clients and ensuring they have the conviction to renew and grow their partnership with our conference business. This is a critical role that drives client retention and builds a strong foundation for growth.Key responsibilities:Serve as the primary point of contact for...
-
Client Success Partner, Global Conferences
2 weeks ago
Surrey, United Kingdom Gartner Full timeAbout this Role:The Client Success team at Gartner is responsible for delivering value to clients and ensuring they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.Key Responsibilities:Serve as the primary point of...
-
Client Success Partner, Global Conferences
2 weeks ago
Surrey, United Kingdom Gartner Full timeAbout this Role:The Client Success team at Gartner is responsible for delivering value to clients and ensuring they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.Key Responsibilities:Serve as the primary point of...
-
Client Success Partner, Global Conferences
1 week ago
Surrey, United Kingdom Gartner Full timeAbout this RoleWe are seeking a highly motivated and experienced Client Success Partner to join our Global Conferences team. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key ResponsibilitiesServe as the primary point of contact for clients, providing expert guidance...
-
Client Success Partner, Global Conferences
1 week ago
Surrey, United Kingdom Gartner Full timeAbout this RoleWe are seeking a highly motivated and experienced Client Success Partner to join our Global Conferences team. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving client retention and growth.Key ResponsibilitiesServe as the primary point of contact for clients, providing expert guidance...
-
Global Conferences Manager
5 days ago
Surrey, United Kingdom Gartner Full timeJob SummaryThis role will be responsible for supporting the Global Conferences partnership with key partners from internal business units, including Research Sales, Global Services and Delivery, Global Product Management, and others, for regional portfolio(s) of conferences. The successful candidate will inform, engage and equip internal partners, including...
-
Global Conferences Manager
5 days ago
Surrey, United Kingdom Gartner Full timeJob SummaryThis role will be responsible for supporting the Global Conferences partnership with key partners from internal business units, including Research Sales, Global Services and Delivery, Global Product Management, and others, for regional portfolio(s) of conferences. The successful candidate will inform, engage and equip internal partners, including...
-
Global Conferences Manager
2 weeks ago
Surrey, United Kingdom Gartner Full timeJob Summary:This role will be responsible for supporting the Global Conferences partnership with key business units, including Research Sales, Global Services and Delivery, and Global Product Management, for regional portfolios of conferences. The successful candidate will inform, engage, and equip internal partners with conference information to support...
-
Global Conferences Manager
2 weeks ago
Surrey, United Kingdom Gartner Full timeJob Summary:This role will be responsible for supporting the Global Conferences partnership with key business units, including Research Sales, Global Services and Delivery, and Global Product Management, for regional portfolios of conferences. The successful candidate will inform, engage, and equip internal partners with conference information to support...
-
Global Conferences Manager
2 days ago
Surrey, United Kingdom Gartner Full timeJob SummaryThis role will be responsible for supporting the Global Conferences partnership with key partners from internal business units, including Research Sales, Global Services and Delivery, Global Product Management, and others, for regional portfolio(s) of conferences. You will inform, engage and equip internal partners, including front lines...
-
Global Conferences Manager
2 days ago
Surrey, United Kingdom Gartner Full timeJob SummaryThis role will be responsible for supporting the Global Conferences partnership with key partners from internal business units, including Research Sales, Global Services and Delivery, Global Product Management, and others, for regional portfolio(s) of conferences. You will inform, engage and equip internal partners, including front lines...
