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Client Success Partner, Global Conferences
2 months ago
The Client Success team at Gartner is seeking a highly motivated and organized Client Success Partner to join our Global Conferences team. As a Client Success Partner, you will be responsible for delivering exceptional client experiences and driving client retention and growth.
Key responsibilities:- Serve as the primary point of contact for clients, ensuring seamless onboarding and maximizing the value of their sponsorship packages at live conferences.
- Collaborate with the wider conference business teams, including operations, content, program management, and marketing, to enable client success.
- Partner with the Conference Sales Organization to drive satisfaction, account retention, and growth.
- Cultivate and expand existing business relationships through proactive client interactions, understanding client business priorities, and driving high client call activity.
- Evaluate and track client experiences at every conference, enabling improved processes and actions.
- Join Conference Sales Account Executives on client calls and meetings as needed to support sales or secure renewals.
- 1-3 years' relevant experience in customer-facing or client-focused positions.
- Bachelor's degree preferred.
- Passionate about service delivery and driven by client success.
- Strong business acumen and ability to persuade others.
- Ability to quickly identify and assess client needs and objectives.
- Ability to receive, interpret, and react to client requests in a customer-focused manner.
- Highly organized with a strong attention to detail.
- Excellent written and verbal communication skills, including presentation skills.
- Ability to manage multiple deadlines, prioritize, and work under pressure.
- Ability to work independently and within a team.
- Proficiency in the MS Office suite and G-suite.
- Willingness to travel 6-8 times per year locally and across EMEA (approx. 20-25%).
Gartner is a leading research and advisory company that helps organizations make informed decisions about technology and business. We are committed to being an equal opportunity employer and offer a dynamic and inclusive work environment.
We are seeking a talented and motivated individual to join our team as a Client Success Partner. If you are passionate about delivering exceptional client experiences and driving business growth, we encourage you to apply.
