Senior Conference Operations Manager

3 weeks ago

Surrey, United Kingdom Gartner Full time

Conference Operations Manager Job Summary

Gartner is seeking a highly skilled Conference Operations Manager to join our team. As a key member of our conference operations team, you will be responsible for the development, management, and execution of various conference elements relating to logistics, including overall conference management and VIP client experiences.

Key Responsibilities:

  • Oversee all pieces of the conference planning process, ensuring flawless delivery and superior attendee experiences across the portfolio of conferences.
  • Operational delivery of all logistics elements across complex in-person conferences and VIP client experiences for Gartner's premium clients, prospects, and internal business units, including project management, financial management, staff planning, and stakeholder management.
  • Effective project management, including development of and leading the team to adhere to timelines and templates.
  • Venue management, including rooms, meeting facilities, F&B, meeting materials, A/V production.
  • Manage conference budgets with direct responsibility for all costs associated with logistics delivery, as well as the overall ownership for the conference budget; produce accurate monthly forecasts and manage expenses effectively.
  • Lead on cost negotiations, proposals, contracting, and terms and conditions for suppliers.
  • Communication and collaboration across Conference Production cross-functional teams to ensure seamless delivery of first-class events and experiences, and awareness of event strategies.
  • Attend conferences as the onsite lead for in-person delivery, including managing the production schedule, conference staff, and liaising with agency partners and vendors.
  • With the support of the Senior Conference Manager, lead key conference partners and team members (internal and external) to ensure successful conference execution; build and maintain good relationships by establishing trust and a working partnership.
  • As a member of the global conference operations team, build effective relationships with peers in all regions, take and share best practices, and continuously raise the level of our conferences.
  • Constantly evaluate the experience, feedback, and results, then implement changes accordingly. Create detailed post-event analysis reports and event de-briefs for review with manager/operations leads.

Expected Results:

  • Achieve operational excellence and execute conferences on time, within budget, and with great attention to detail.
  • Deliver flawless client experiences with high client satisfaction.
  • Build and maintain excellent working relationships, both internally and externally.
  • Quick results and ability to multi-task and stay ahead of deadlines.
  • New processes implemented that will help to improve operational efficiency of the team.

Key Contacts:

Internal Contacts

  • Conference Financial & Future Planning, Program Management, Conferences Strategic Planning, Conference Business Solutions, Conference Exhibitor Operations, Conference Content, Creative Journey & Branding

External Contacts

  • Third-party suppliers and contractors

Education:

  • Bachelor's Degree preferred

Professional Experience:

  • 5+ Years Event Management experience.
  • Proven event operational skills, including production schedules, budget management, and event staffing.
  • Project management and end-to-end event management experience on detailed programs with multiple variables and dependencies.
  • Proven experience in managing agency and vendor partners.
  • Proven experience in delivery to senior clients.
  • Proven people management experience.

Key Competencies/Knowledge, Skills and Abilities

  • Strong interpersonal and relationship building skills, especially with senior-level professionals, cross-functionally, and with agency partners.
  • Collaborative mindset.
  • Strong executive presence and confident decision maker.
  • Creative, innovative, and strategic thinker with a strong attention to detail.
  • Strong financial management skills.
  • Motivated team player with a desire to learn and grow.
  • Excellent written/oral communication and presentations skills.
  • Demonstrated ability to adapt, implement, and manage change and strive for continuous improvement.
  • Ability to thrive in high-pressure situations.
  • Willingness to travel minimum 25% per year, both regionally and internationally.

What makes Gartner a great place to work?

Gartner is a global research and advisory company that helps organizations make informed decisions. We're committed to creating a diverse and inclusive workplace where our employees can grow and thrive. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities, and as an organization.

What we offer:

Gartner offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. We also provide ongoing learning and development opportunities to help our employees grow and advance in their careers. Our employee resource groups, charity match, and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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