Global Conference Operations Manager

2 weeks ago

Surrey, United Kingdom Gartner Full time
Conference Manager, Logistics Job Summary

We are seeking a highly skilled Conference Manager, Logistics to join our team at Gartner. In this role, you will be responsible for supporting the EMEA logistics team in the delivery of Gartner's must-attend global conference portfolio.

Main Responsibilities
  • Oversee all pieces of the conference planning process, ensuring flawless delivery and superior attendee experiences across the portfolio of conferences.
  • Operational delivery of all logistics elements across complex in-person conferences and VIP client experiences for Gartner's premium clients, prospects, and internal business units, including project management, financial management, staff planning, and stakeholder management.
  • Effective project management, including development of and leading the team to adhere to timelines and templates.
  • Venue management, including but not limited to rooms, meeting facilities, F&B, meeting materials, A/V production.
  • Manage conference budgets with direct responsibility for all costs associated with logistics delivery, as well as the overall ownership for the conference budget; produce accurate monthly forecasts and manage expenses effectively.
  • Lead on cost negotiations, proposals, contracting, and terms and conditions for suppliers.
  • Communication and collaboration across Conference Production cross-functional teams to ensure seamless delivery of first-class events and experiences, and awareness of event strategies.
  • Attend conferences as the onsite lead for in-person delivery, including managing the production schedule, conference staff, and liaising with agency partners and vendors.
  • With the support of the Senior Conference Manager, lead key conference partners and team members (internal and external) to ensure successful conference execution; build and maintain good relationships by establishing trust and a working partnership.
  • As a member of the global conference operations team, build effective relationships with peers in all regions, take and share best practices, and continuously raise the level of our conferences.
  • Constantly evaluate the experience, feedback, and results, then implement changes accordingly. Create detailed post-event analysis reports and event de-briefs for review with manager/operations leads.

Expected Results
  • Achieve operational excellence and execute conferences on time, within budget, and with great attention to detail.
  • Deliver flawless client experiences with high client satisfaction.
  • Build and maintain excellent working relationships, both internally and externally.
  • Quick results and ability to multi-task and stay ahead of deadlines.
  • New processes implemented that will help to improve operational efficiency of the team.

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