Client Success Partner, Global Conferences

4 weeks ago

Surrey, United Kingdom Gartner Full time

About this role:

The Client Success team at Gartner is responsible for delivering value to clients and ensuring they have the conviction to renew and grow their partnership with the Gartner conference business. This is a critical role that drives client retention and builds a strong foundation for growth.

Key responsibilities:

  • Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package at live conferences.
  • Understand the exhibit products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering.
  • Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients.
  • Partner with the Conference Sales Organization to drive satisfaction, account retention and growth.
  • Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client's business, industry and mission critical priorities.
  • Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-conference, onsite and post-conference.
  • Evaluate and track the client experience at every conference allowing for improved processes and actions.
  • Join Conference Sales Account Executive on client calls and meetings as needed to support sales or secure a renewal.
  • Understand account renewal plans and focus on services that will promote the plan objectives.
  • Available to receive, interpret and react to client requests in a customer focused manner that over-delivers exceedingly high value.

Requirements:

  • 1-3 years' relevant experience in customer facing/client focused positions.
  • Bachelor's degree preferred.
  • Passionate about service delivery and driven by client success.
  • Strong business acumen and ability to persuade others.
  • Ability to quickly identify and assess client needs and objectives.
  • Ability to receive, interpret and react to client requests in a customer focused manner and with a high degree of professionalism.
  • Highly organized with a strong attention to detail.
  • Excellent written and verbal communication skills, including presentation skills.
  • Ability to manage multiple deadlines, prioritize, and work under pressure.
  • Ability to work independently and within a team.
  • Proficiency in the MS Office suite and G-suite.
  • Willingness to travel 6-8 times per year locally and across EMEA (approx. 20-25%).

About Gartner:

Gartner is a leading research and advisory company that helps business leaders make informed decisions. Our mission is to provide actionable, objective insight to help enterprise leaders and their teams succeed with their mission-critical priorities.

What we offer:

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

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