Tour Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom Topdeck Full time
Job Title: Crew Liaison

Job Summary:

We are seeking a highly organized and detail-oriented Crew Liaison to join our Global Touring team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our tours and providing exceptional customer experiences.

Key Responsibilities:

  • Assist with the execution of brand strategies within tour operations
  • Be part of the Operations Team, in promoting a company culture that ensures a high standard of delivery of global product, brand engagement and high morale
  • Assist with the roll out of any new systems and procedures, to ensure operations efficiency and on road delivery
  • Responsible for all areas of trip/tour preparation to ensure that everything is complete for the start of the operating season
  • Give input and assist with all general crew communications throughout the season
  • Assist the Customer Relations team with responses or investigations regarding any potential customer complaints
  • Produce and maintain trip/tour manuals along with the Operations Team
  • Ensure that the Crew SharePoint site is updated and maintained across the season
  • Be part of the Operations Team in the management of all incident and trip/tour reports
  • Be part of the crisis management team if a crisis arises
  • Take part in the on-call rota holding the emergency telephone as required
  • Assist with the crew recruitment and training trip processes
  • Assist with ensuring that the Product Team are made aware of any on tour issues with suppliers
  • Assist with the process to ensure that all crew members are fully contracted in time for the start of the operating season
  • Responsible for crew logistics if required
  • Ownership of crew profile creation and crew assignment into Travel Studio

Requirements:

  • A curious and solutions-oriented approach to achieve efficiencies and improvements within GT Operations
  • Excellent relationship management skills
  • Experience in Crisis Management, with on ground crew experience preferred
  • Proven operational skills
  • 2+ years' experience in travel, tour leading and/or operations
  • Ability to make sound decisions in line with company policies and act with integrity at all times

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

  • Tour Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom TCBC School Tours Full time £32,000 - £36,000

    Job Title: Tour Operations CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Tour Operations Coordinator to join our team at TCBC School Tours. As a key member of our operations team, you will be responsible for coordinating and managing school group tours from start to finish.Key Responsibilities:Confirm supplier services well in...

  • Tour Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Miki Travel Europe Full time

    Job Title: Tour Operations CoordinatorMiki Travel Europe is seeking a skilled Tour Operations Coordinator to join our Asia Coordination team in our Destinations Management Business Division.The successful candidate will play a pivotal role in ensuring the smooth execution of travel itineraries and maintaining high levels of customer satisfaction.Main...

  • Tour Operations Coordinator

    1 month ago

    London, Greater London, United Kingdom Miki Travel Limited Full time

    Job Title: Monitoring and Planning CoordinatorAt Miki Travel Limited, we are seeking a highly organized and detail-oriented Monitoring and Planning Coordinator to join our team. As a key member of our operations team, you will be responsible for planning, organizing, and coordinating all aspects of tours and excursions to ensure a smooth and enjoyable...

  • Tour Operations Coordinator

    1 month ago

    London, Greater London, United Kingdom Miki Travel Limited Full time

    Job Title: Monitoring and Planning CoordinatorWe are seeking a highly organized and detail-oriented Monitoring and Planning Coordinator to join our team at Miki Travel Limited. As a key member of our operations team, you will be responsible for planning, organizing, and coordinating all aspects of tours and excursions to ensure a smooth and enjoyable...

  • Tour Operations Coordinator

    1 month ago

    London, Greater London, United Kingdom Miki Travel Limited Full time

    Job Title: Monitoring and Planning CoordinatorAt Miki Travel Limited, we are seeking a highly organized and detail-oriented Monitoring and Planning Coordinator to join our team. As a key member of our operations team, you will be responsible for planning, organizing, and coordinating all aspects of tours and excursions to ensure a smooth and enjoyable...

  • Tour Operations Coordinator

    1 month ago

    London, Greater London, United Kingdom Miki Travel Limited Full time

    Job Title: Monitoring and Planning CoordinatorWe are seeking a highly organized and detail-oriented Monitoring and Planning Coordinator to join our team at Miki Travel Limited. As a key member of our operations team, you will be responsible for planning, organizing, and coordinating all aspects of tours and excursions to ensure a smooth and enjoyable...

  • Tour Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Miki Travel Limited Full time

    Job Title: Tour Operations CoordinatorIn this role, you will be responsible for planning, organizing, and coordinating tours and excursions to ensure a smooth and enjoyable experience for clients. The role involves meticulous planning, effective communication, and a customer-centric approach to deliver high-quality travel services.Main...

  • Tour Coordinator

    1 month ago

    London, Greater London, United Kingdom BRITISH TOURS LTD Full time

    Join Our Team as a Tour PlannerWe are seeking a highly organized and enthusiastic Tour Planner to join our team at British Tours Ltd. As a key member of our Regent Street office, you will be responsible for planning and coordinating private tours around London and Britain.Key Responsibilities:Liaise with customers to understand their tour requirements and...

  • Tour Coordinator

    1 month ago

    London, Greater London, United Kingdom BRITISH TOURS LTD Full time

    Join Our Team as a Tour PlannerWe are seeking a highly organized and enthusiastic Tour Planner to join our team at British Tours Ltd. As a key member of our Regent Street office, you will be responsible for planning and coordinating private tours around London and Britain.Key Responsibilities:Liaise with customers to understand their tour requirements and...

  • Tour Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Miki Travel Europe Full time

    Miki Travel Europe is seeking a skilled Tour Coordinator to join our Asia Coordination team in the Destinations Management Business Division.The ideal candidate will possess excellent communication skills, both in English and Mandarin, and have a strong knowledge of European destinations.Main Responsibilities:Assist Asian tour groups traveling across Europe,...

  • Tour Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom CIE Tours Full time

    About CIE ToursCIE Tours is Ireland and Britain's largest tour operator, offering fully inclusive and expertly guided vacations to Ireland, Britain, Iceland, Spain, and Italy. Our company sets high standards for delivering excellent vacations with state-of-the-art luxury coaches, prompt and pleasant customer service, the best hotels, and carefully chosen...

  • Global Touring Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Topdeck Full time

    Job Title: Global Touring Operations CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Global Touring Operations Coordinator to join our team. The successful candidate will be responsible for assisting with the delivery of our Global Touring experience, ensuring operational excellence, and providing exceptional customer...

  • Tour Coordinator

    3 weeks ago

    London, Greater London, United Kingdom fish4.co - Jobboard Full time

    Unlock the Secrets of Britain's Rich HistoryAre you passionate about sharing the wonders of Britain with visitors from around the world?British Tours Ltd is seeking a skilled Tour Coordinator to join our team in our Regent Street office. As a key member of our team, you will be responsible for planning and organizing private tours around London and Britain,...

  • Tour Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Topdeck Full time

    Job Summary:The Crew Liaison is a crucial role in assisting with the delivery of the Global Touring vision of providing the best experience for every customer. Reporting to the Operations Manager, this position plays a key part in leading our remote working crew to achieve operational excellence.Key Responsibilities:Assist with the execution of brand...

  • Tour Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Miki Travel Limited Full time

    As a key member of the Miki Travel Limited team, you will be responsible for planning and coordinating tours and excursions to deliver exceptional travel experiences for clients. Your meticulous planning and effective communication skills will ensure seamless interactions between clients, vendors, and service providers.Main Responsibilities:Develop...

  • Tour Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Topdeck Full time

    Job Title: Crew LiaisonJob Summary:We are seeking a highly organized and detail-oriented Crew Liaison to join our team at Global Touring. As a key member of our Operations Team, you will be responsible for ensuring the smooth delivery of our tours and providing exceptional customer service.Key Responsibilities:Assist with the execution of brand strategies...

  • Tour Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Topdeck Full time

    Job Title: Crew LiaisonJob Summary:We are seeking a highly organized and detail-oriented Crew Liaison to join our team at Global Touring. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our tours and providing exceptional customer service.Key Responsibilities:Assist with the execution of brand strategies...

  • Tour Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Topdeck Full time

    Job Title: Crew LiaisonJob Summary:We are seeking a highly organized and detail-oriented Crew Liaison to join our team at Global Touring. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our tours and providing exceptional customer service.Key Responsibilities:Assist with the execution of brand strategies...

  • Tour Operations Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Topdeck Full time

    Job Title: Crew LiaisonJob Summary:We are seeking a highly organized and detail-oriented Crew Liaison to join our team at Global Touring. As a key member of our Operations Team, you will be responsible for ensuring the smooth delivery of our tours and providing exceptional customer service.Key Responsibilities:Assist with the execution of brand strategies...

  • Tour Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Topdeck Full time

    Job Summary:The Crew Liaison is a crucial role in assisting with the delivery of the Global Touring vision of providing the best experience for every customer. Reporting to the Operations Manager, this position plays a key part in leading our remote working crew to achieve operational excellence.Key Responsibilities:Assist with the execution of brand...