Tour Operations Coordinator
3 weeks ago
As a key member of the Miki Travel Limited team, you will be responsible for planning and coordinating tours and excursions to deliver exceptional travel experiences for clients. Your meticulous planning and effective communication skills will ensure seamless interactions between clients, vendors, and service providers.
Main Responsibilities:
- Develop comprehensive tour itineraries that meet client needs and preferences.
- Ensure tours are well-organized, efficient, and compliant with regulations.
- Prioritize customer satisfaction by understanding client needs and communicating effectively with other departments.
- Facilitate final itineraries with local suppliers and ensure timely receipt of rail tickets.
- Collaborate with sales offices and Air Ticket Support to book group flight tickets.
- Meet and greet clients/tour leaders and accompany VIP groups when required.
- Proactively address and resolve any issues that may arise during the tour.
- Monitor supplier performance and issue reports accordingly.
- Negotiate compensation with tour leaders and suppliers to minimize loss and maximize profit margin.
Requirements:
- Excellent English verbal and written communication skills.
- Additional knowledge of Chinese or any Asian language preferable.
- Willingness to carry out occasional weekend work.
- High levels of organization and accuracy.
- Able to deliver and perform under pressure.
- Technical aptitude with an ability to thrive in a multi-tasking environment.
- Ability to adapt to a diverse and multi-cultural environment.
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