Tour Operations Coordinator
4 weeks ago
Job Title: Tour Operations Coordinator
Miki Travel Europe is seeking a skilled Tour Operations Coordinator to join our Asia Coordination team in our Destinations Management Business Division.
The successful candidate will play a pivotal role in ensuring the smooth execution of travel itineraries and maintaining high levels of customer satisfaction.
Main Responsibilities:
- Assist Asian tour groups traveling across Europe, responding to inquiries and resolving any issues that may arise.
- Liaise with clients, tour leaders, and suppliers in Asia to coordinate the logistics and services of group tours.
- Work closely with internal teams to ensure a seamless experience from start to finish.
- Coordinate with Purchasing, LDC, and Hotel departments to ensure smooth tour operations.
- Book and amend services, negotiating favourable rates to support business objectives.
- Meet and greet clients and tour leaders, and accompany key groups when necessary.
- Ensure rail tickets for tours are delivered to hotels or local offices as required.
- Negotiate compensation with tour leaders and suppliers to minimize losses and maximize profit margins.
- Provide support for the Joibus project, including responding to online customer queries.
Required Skills and Experience:
- Excellent verbal and written communication skills in English and Mandarin.
- High levels of organisation and accuracy.
- Able to deliver and perform under pressure.
- Technical aptitude with an ability to thrive in a multi-tasking, fast-paced environment.
- Ability to adapt to a diverse and multi-cultural environment.
- Good negotiating skills.
- Strong team player.
- Ability to drive results through others.
Essential Requirements:
- Strong knowledge of European destinations.
- Fluent in English and Mandarin.
Desirable Requirements:
- Additional knowledge of any other European/Asian languages.
- Experience in day to day operations in travel business.
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