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Tour Operations Coordinator

1 month ago

London, Greater London, United Kingdom Topdeck Full time

Job Summary:

The Crew Liaison is a crucial role in assisting with the delivery of the Global Touring vision of providing the best experience for every customer. Reporting to the Operations Manager, this position plays a key part in leading our remote working crew to achieve operational excellence.

Key Responsibilities:

  • Assist with the execution of brand strategies within tour operations
  • Be part of the Operations Team, promoting a company culture that ensures a high standard of delivery of global product, brand engagement, and high morale
  • Assist with the roll out of any new systems and procedures to ensure operations efficiency and on-road delivery
  • Responsible for all areas of trip/tour preparation to ensure everything is complete for the start of the operating season
  • Give input and assist with all general crew communications throughout the season
  • Assist the Customer Relations team with responses or investigations regarding any potential customer complaints
  • Produce and maintain trip/tour manuals along with the Operations Team
  • Ensure the Crew SharePoint site is updated and maintained across the season
  • Be part of the Operations Team in the management of all incident and trip/tour reports
  • Be part of the crisis management team if a crisis arises
  • Take part in the on-call rota holding the emergency telephone as required
  • Assist with the crew recruitment and training trip processes
  • Assist with ensuring that the Product Team are made aware of any on-tour issues with suppliers
  • Assist with the process to ensure all crew members are fully contracted in time for the start of the operating season
  • Responsible for crew logistics if required

Requirements:

  • A curious and solutions-oriented approach to achieve efficiencies and improvements within GT Operations
  • Excellent relationship management skills
  • Experience in Crisis Management, with on-ground crew experience preferred
  • Proven operational skills
  • 2+ years' experience in travel, tour leading, and/or operations
  • Ability to make sound decisions in line with company policies and act with integrity at all times

Company Culture:

Global Touring is committed to improving recycling processes, stopping the use of single-use plastic, and promoting the use of reusable items. We also strive to utilise locally owned businesses and improve the economic impact of the communities visited by our customers.