Customer Service Specialist in Veterinary Care
2 days ago
Veterinary Receptionists play a vital role in ensuring the smooth operation of our veterinary practice at VC Evidensia UK. As a part-time permanent member of our team, you will work Monday - Friday 4:00pm-7:00pm and every other Saturday from 9:00am-2:00pm. This is an exciting opportunity to develop your administrative skills while working in a fast-paced environment.
About the TeamYou will be part of a dedicated team that shares your passion for delivering exceptional customer service and making a positive impact on the lives of pets and their owners. Our team is passionate about what we do and strives to create a welcoming environment for everyone who walks through our doors.
Key ResponsibilitiesYour key responsibilities will include:
- Greet clients and their pets upon arrival, ensuring a friendly and professional atmosphere.
- Schedule appointments and manage the clinic's calendar efficiently.
- Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information.
- Maintain accurate patient records, including medical histories and laboratory results.
- Process payments and manage billing inquiries with attention to detail.
In addition to a competitive salary of £23,000 - £25,000 per annum, you will benefit from:
- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Discounted staff pet care
We are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups.
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