Service Desk Manager and Operations Expert

2 weeks ago

London, Greater London, United Kingdom Morgan Hunt Recruitment Full time
About the Job: As an ITIL Operations Manager, you will be responsible for overseeing the end-to-end service desk operations, ensuring adherence to ITIL best practices. You will also implement robust ITIL processes for incident, problem, and change management, utilising data-driven approaches to monitor performance, track KPIs, and ensure compliance with SLAs.

Your Key Responsibilities will include:
  • Managing and mentoring the Service Desk Manager to foster a high-performance culture.
  • Oversight of end-to-end service desk operations, ensuring adherence to ITIL best practices.
  • Implementing robust ITIL processes for incident, problem, and change management.
  • Utilising data-driven approaches to monitor performance, track KPIs, and ensure compliance with SLAs.
  • Driving continuous improvement through optimising processes and identifying operational efficiencies.
  • Ensuring effective resource allocation and team management to meet evolving business needs.

What We Offer:
  • £50,000- 60,000 per annum.
  • An exceptionally generous pension scheme with a significant employer contribution (currently 27%).
  • 33 days holiday.
  • Generous maternity, paternity, shared parental leave and adoption options.
  • Season ticket loans, cycle to work scheme, flu vaccinations and eye tests.
  • Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard.
  • A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work.

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