Customer Success Director
2 days ago
This role is for an experienced Customer Success Manager to join our client in the SaaS industry.
About the Company- We are a rapidly growing SaaS business with a strong reputation for delivering impactful solutions.
- We have recently received significant investment, driving product innovation and team growth.
- We are known for a supportive culture where employees stay and progress in their careers.
- We offer opportunities to be part of a company making waves in its industry.
The Role:
- You will be responsible for providing continuous support and training on existing accounts, ensuring clients are nurtured at all times.
- You will become a trusted advisor to help mould and identify ways in which clients can get the best out of the software.
- You will work cross functionally with other departments to become the voice of the customer and guarantee a smooth and profitable process.
- You will onboard new customers and ensure they are well steered for deployment as quickly as possible.
About You:
- You have a proven Customer Success / Account Management / Sales background within a B2B SaaS/tech environment.
- You have a track record of retaining high value clients, successfully taking them through the renewal process.
- You have excellent written and verbal communication skills.
- A competitive salary up to £45,000.
- Flexible working.
- 25 days holiday.
- Competitive pension.
- Free beverages with an on-site restaurant.
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