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Customer Support Representative

2 months ago

Bradford, Bradford, United Kingdom Lloyds Banking Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, helping them with their financial needs and queries.

Key Responsibilities

  • Provide excellent customer service and support to customers via phone, email, and in-person
  • Assist customers with their financial queries and provide solutions to their problems
  • Work closely with colleagues to ensure customer needs are met and exceeded
  • Develop and maintain a deep understanding of our products and services to provide accurate and informed advice to customers
  • Contribute to the development and implementation of customer service initiatives to improve customer satisfaction and loyalty

About You

We are looking for a talented and enthusiastic individual who is passionate about delivering exceptional customer service and support. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.

Requirements

  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team
  • Basic knowledge of financial products and services (training will be provided)

What We Offer

We offer a competitive salary and benefits package, including a generous pension contribution, annual performance-related bonus, and share schemes. You will also have access to ongoing training and development opportunities to help you grow and succeed in your career.

About Lloyds Banking Group

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are a values-led organization, dedicated to building a truly inclusive workplace where all colleagues have the opportunity to make a real difference.