Entitlements Advisor

4 weeks ago


Ringwood, Hampshire, United Kingdom Churchill Living Ltd Full time

About the Role

We are seeking a highly skilled and empathetic Entitlements Advisor to join our team at Churchill Living Ltd. As an Entitlements Advisor, you will play a crucial role in supporting our customers to ensure they have claimed the benefits and financial aid they are entitled to.

Key Responsibilities

  • Provide exceptional customer service and support to our customers regarding their entitlements
  • Seek to understand the current customer or prospective customer's circumstances and discuss entitlement options with them
  • Support the customer with research and paperwork completion
  • Arrange events at our Lodges to inform and educate customers about potential entitlements
  • Stay up-to-date with all benefits that could apply to our customers
  • Use Fintal (or a similar system) to ensure full due diligence and qualification of the customer's eligibility to claim and entitlements

About You

We are looking for someone with a genuine interest in the benefits and grants available in the UK. This may have been gained from your professional career working in a similar role in local government, social services, or within the charitable sector. Alternatively, you may have developed your interest from your personal life supporting friends and family.

Above all, you will be highly personable, a great communicator with a calm approach, and have a great deal of empathy for others. You will be confident speaking with a variety of people and presenting to small groups.

What We Offer

  • Competitive salary
  • Company car or car allowance
  • Annual holiday entitlement - 24 days pro rata + Bank Holidays
  • Day off on your birthday
  • Buy and Sell holiday scheme
  • Group Personal Pension Plan
  • Health Screening
  • Life Assurance
  • Colleague Introduction reward scheme
  • Eye Care Reimbursement
  • £200 John Lewis vouchers for expectant parents
  • Land Introduction Bonus
  • Colleague wellbeing programmes and company ambassadors
  • Charity fund matching through Churchill Foundation

Join Our Team

At Churchill Living Ltd, we value and appreciate our people. We are an ambitious and successful business with a passion for delivering exceptional customer service. If you are a motivated and empathetic individual who is passionate about supporting our customers, we would love to hear from you.



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