Technical Operations Coordinator
4 days ago
As a Technical Operations Coordinator at Thales Group, you will play a key role in coordinating the delivery of services into key customers. You will be responsible for maintaining the Service Management Plan, updating the Service File, and ensuring service delivery according to Service Level Agreements.
The ideal candidate will have expert experience in either a service management or technical solution role, including experience of working in a Product Support and/or service environment, delivering competitive bids, and operating effectively under project constraints and pressure.
Your key responsibilities will include:
- Maintain the Service Management Plan
- Permanently update the Service File and ensure it is continuously adapted
- Interface with the Customer about the technical & operational subjects relating to the capture and processing of requests
- Guarantee service delivery according to Service Level Agreements
What We Offer:
We offer a competitive salary of £62,000 per annum, plus a range of benefits including an Annual Performance Bonus, Matched Pension up to 7%, and 28 days annual leave (Plus Bank Holidays).
What You Need:
To be successful in this role, you will need:
- Degree level qualification or equivalent in a technical or business subject
- Experience of working in a Product Support and/or service environment
- Broad commercial and financial awareness
If you are a motivated and experienced professional looking for a challenging role, please apply today.
Security Clearance:
This position requires SC Clearance. Please visit the UKSV website for further guidance.
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