Operational Support Consultant

2 weeks ago

Templecombe, United Kingdom Thales Full time

Location: Templecombe, United Kingdom

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

**Operational Support Consultant**

**Location: Templecombe**
- Would you like to work for a world-renowned company that research, develop and supply technology and services that impact the lives of millions of people each day to make life better and keep us safer? Do you want to be part of a team of specialists that are designing solutions that make tomorrow possible, today? Then look no further _

**What the role has to offer**:

- Opportunity to bring your strategic vision, along with the customers, to the role
- Work with new and exciting Technology at the Templecombe site

**Our opportunity**

**Day to day you will**:

- Support the MoD customers to optimise their use of the Thales Multi Domain Mission Support System.
- Represent the MoD users evolving requirements of the system to help shape the product development.
- Bring and reinforce the understanding of end users on the use of Thales products and systems.
- Bring a deep knowledge of operational activities, organisations, roles and decision-making processes of the customers and users when implementing Thales solutions and products.
- Understand and informs others about the evolving trends of the strategic operational approaches and the future needs of the customers/users.
- Contributing to bids and prospect and in-service solutions.
- Raise potential opportunities for future Thales offerings.
- Instil the users’ needs and aspirations into the solutions Thales provides to maximise operational merit.
- Be a champion of the user’s wants and needs within Thales.
- Act as an expert advisor to Thales’ Business Development teams by providing Briefings and Demonstrations of current systems and future direction to potential customers.
- Maintain an understanding of customer’s needs and requirements.
- Improving and maintaining the overall customer experience of the Thales delivered products and systems.
- Interface with existing and new customers and the projects to promote and exploit the maximum benefits and use of our products and systems, assisting the customers in their understanding of systems and synergies with future capabilities and offerings.
- Support customer-facing meetings as required.
- Supporting the business with operational knowledge and skills, to meet current and future business needs. Aid the development of staff through mentoring and coaching as requested or directed. Share knowledge to improve understanding of end user/customer needs and requirements.

**About you**
- You will understand the underlying technical stakes and business strategies behind the different products and services offered by your scope.
- You are innovation and creative, finding solutions to fit the customer’s needs.
- You will know how to simplify and break down complex problems in order to address potential challenges and propose unique solutions.
- You have a strong ability to build and sustain good working relationships and work closely in teams, with colleagues, managers, customers and stakeholders.
- Excellent communication skills in an instructional or customer facing capacity.
- You are able to convey information clearly and concisely by determining which facts, details and processes are most relevant to a specific project and highlighting them. -You have effective personal organisation with an ability to remain composed and focused under pressure

**What We Can Offer**

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We h

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