Customer Experience Specialist

2 weeks ago

Templecombe, United Kingdom Mitie Full time

In your new role as the Customer Experience Specialist your duties are:
To act as the first point of contact for Thales employees in all buildings at Templecombe, ensuring a professional, efficient and customer focussed environment is maintained at all times

Support all area's of Front of House as and when required; to include, Reception, Meeting Room & Floor Management, Hosting visitors, Escorting duties and hospitality / refreshment requests.

Liaise with the FM and Thales Key Stakeholders on a daily basis to ensure visit requirements are communicated and pre-meeting information is able to be issued in advance of visitors attending site.

Ensure meeting room set up, presentation equipment and presentation content is available for meetings as required using the FM and Thales I.T teams to support.

Organise, prepare and communicate details regarding key meetings & special events to Mitie FM & Key Stakeholders.

Engage with the team to identify specific meeting requirements including refreshments and engage with Gather & Gather catering Manager on site as required

Ensure sign-in and out processes are followed and the correct visitor passes have been issued by the Security team.

Work closely with the security team in the Gatehouse to deliver a 5* Customer Experience for all visitors to site

Provide exceptional customer service, assistance and guidance to all visitors to ensure each guest has a great experience during their visit.

Ensure feedback from visits is collated and acted upon as necessary.

Work closely with the onsite Mitie office providing administration support.

Assist the onsite operations by hosting contractors when requested

What type of person are we looking for?

Enthusiastic and conscientious.Computer literate (Word, Excel, Outlook E-mail. Clear, strong and confident communication skills. Team player with an enthusiasticattitude.To work efficiently and effectively in a team as well as individually. Able to work off their own initiative and with mínimal direction. Organised, capable of managing and prioritising multiple workflow requirements to meet deadlines. Excellent written and oral communication skills. Immaculate personal presentation. Excellent time management and organisational skills. Able to confidently challenge all non compliant behaviour in line with COVID-19 procedures. High attention to detail. Flexible and proactive approach and ability to problem solve. Passionate about exceptional customer service. Ability to build positive relations with colleagues, guests and clients This is an active role, therefore requires the individual to be dynamic and resilient, with the ability to move heavy / bulky items and be actively on their feet moving around site for the duration of their day.

Job Overview

Perform reception, administration, organisational and secretarial duties efficiently and effectively on behalf of the building in which you are located.Help facilitate the through flow of personnel by managing access via the building entrance.Maintain a tidy and efficient reception area, providing a prompt a courteous reception for visitors, telephone callers and other staff.Maintenance of fob access system and fire list.Handling phone calls and distributing/taking messages as appropriate.Sorting incoming mail and distributing accordingly.Sorting, packaging and franking outgoing mail including special/recorded delivery and couriers.Ensure franking machine is working and in credit.Cash handling (car parking and Christmas collection).Distribution of weekly notices (H&S, announcements etc.), including maintenance of notice boards.Ensure all marketing literature in reception is kept current.Organising and monitoring allocation of car parking spaces for staff and visitors.Maintaining stock levels of stationery and ordering supplies as appropriate.Ordering of timesheets and WRS pads.Ordering branded stationery (business cards etc.) and branded goods (pens etc.).Ordering uniforms and PPE.Maintaining stock levels of tea, coffee, sugar etc. as appropriate.Manage vending machine contractors.Coordinate and correspond with office cleaners.Equipment calibration and record keeping.Assisting QHSE, HR and the legal team where required.Training records.Audit input.Waste recording.Assist with operational reports.

Qualification

Friendly and approachable.

Professional at all times.

Smart appearance.

Able to prioritise own workload.

Able to work to deadlines.

IT literate.

Excellent telephone manner.

Prompt and reliable.

  • Customer Service/yard Assistant

    4 weeks ago

    Templecombe, United Kingdom Manpower Full time

    **CUSTOMER SERVICE/YARD ASSISTANT** **MONDAY - FRIDAY** **37.5 HOURS PER WEEK** **HOURS BETWEEN 07:00 AM and 17:00 PM** **£11.50 PER HOUR** Manpower are currently recruiting on behalf of one of our national clients who are a renowned gas company. They are looking for a Fulfilment Agent to join their busy team based at their Stalbridge site. **About...

  • Logistics Controller

    1 week ago

    Templecombe, United Kingdom Thales Full time

    Location: Templecombe, United Kingdom Thales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and...

  • Project Design Authority

    1 month ago

    Templecombe, United Kingdom Thales Full time

    Location: Templecombe, United Kingdom Thales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and...

  • System Test Engineer

    4 weeks ago

    Templecombe, United Kingdom Groupe SII Full time

    SII UK is part of the SII Group which has been operating for more than years and is one of the fastest growing companies in Europe. The Group proudly employs over , professionals worldwide, and is one of the top IT & Engineering services providers in France, Germany, Romania and Poland. We provide a range of services to our clients in the IT and Engineering...

  • Scm Administrator R0202936

    4 weeks ago

    Templecombe, United Kingdom Morson Talent Full time

    **SCM Administrator** **10 Months** **Templecombe** **£15 per hour PAYE** **Remote Working** **Inside IR35** I am looking for an SCM Administrator with a strong administration background and a great attention to detail to join our client based in Templecombe. As an SCM Administrator, you will be part of the procurement team and will handle the...

  • System Integration And Test Engineer

    2 weeks ago

    Templecombe, United Kingdom Thales Full time

    Purpose of the Role:Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP).The MMCM Project is a complex system-of-systems incorporating...

  • System Integration And Test Engineer

    3 days ago

    Templecombe, United Kingdom Thales Full time

    Purpose of the Role:Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP).The MMCM Project is a complex system-of-systems incorporating...

  • System Integration And Test Engineer

    4 weeks ago

    Templecombe, United Kingdom Thales Full time

    Purpose of the Role:A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP).The MMCM Project is a complex system-of-systems incorporating Platform, SONAR/Sensors, Command and Control (C2), payload deployment, autonomy and communications. An experienced...

  • System Integration And Test Engineer

    3 weeks ago

    Templecombe, United Kingdom Thales Full time

    Purpose of the Role: A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP). The MMCM Project is a complex system-of-systems incorporating Platform, SONAR/Sensors, Command and Control (C2), payload deployment, autonomy and communications. An...

  • System Integration And Test Engineer

    4 weeks ago

    Templecombe, United Kingdom Thales Full time

    Purpose of the Role:A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP).The MMCM Project is a complex system-of-systems incorporating Platform, SONAR/Sensors, Command and Control (C2), payload deployment, autonomy and communications. An experienced...

  • System Integration And Test Engineer

    1 week ago

    Templecombe, United Kingdom Thales Full time

    Job DescriptionPurpose of the Role:A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP).The MMCM Project is a complex system-of-systems incorporating Platform, SONAR/Sensors, Command and Control (C2), payload deployment, autonomy and communications....

  • System Integration And Test Engineer

    1 month ago

    Templecombe, United Kingdom Thales Full time

    Purpose of the Role:A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP).The MMCM Project is a complex system-of-systems incorporating Platform, SONAR/Sensors, Command and Control (C2), payload deployment, autonomy and communications. An experienced...

  • System Integration And Test Engineer

    1 month ago

    Templecombe, United Kingdom Thales Full time

    Purpose of the Role:A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP).The MMCM Project is a complex system-of-systems incorporating Platform, SONAR/Sensors, Command and Control (C2), payload deployment, autonomy and communications. An experienced...

  • Systems Engineer

    1 month ago

    Templecombe, Somerset, United Kingdom Thales Full time

    At Thales, we respond to fast changing markets by serving customers that rely on us worldwide. From Aerospace and Transportation to Defence, Security and Space, our innovative solutions make tomorrow possible. And as we research, develop and supply this cutting-edge technology to organisations, our services inadvertently impact millions of lives each and...

  • Systems Integration, Verification, Validation and Qualification

    1 month ago

    Templecombe, Somerset, United Kingdom Thales Full time

    From Aerospace and Transportation to Defence, Security and Space, our innovative solutions make tomorrow possible. We're a global leader in underwater systems delivering maritime sensor technology and assisting naval forces for over 50 years. And as we research, develop, and supply this cutting-edge technology to organisations, our services inadvertently...

  • Engineer - Project Engineering

    3 weeks ago

    Templecombe, Somerset, United Kingdom Thales Full time

    Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems. whether that's part time hours, job sharing, home working, or the ability to...

  • System Integration And Test Engineer

    1 day ago

    Templecombe, Somerset, United Kingdom Thales Full time

    Job Description Purpose of the Role: A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP). The MMCM Project is a complex system-of-systems incorporating Platform, SONAR/Sensors, Command and Control (C2), payload deployment, autonomy and...

  • System Integration And Test Engineer

    1 month ago

    Templecombe, Somerset, United Kingdom Thales Full time

    Purpose of the Role: A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP). The MMCM Project is a complex system-of-systems incorporating Platform, SONAR/Sensors, Command and Control (C2), payload deployment, autonomy and communications. An...

  • System Integration And Test Engineer

    1 month ago

    Templecombe, Somerset, United Kingdom Thales Full time

    Purpose of the Role: A major project within the Thales working within the Maritime Automative & Remote Systems Team (MMCM) require a keen and motivated Engineer skilled in IVVQ (ITEAP). The MMCM Project is a complex system-of-systems incorporating Platform, SONAR/Sensors, Command and Control (C2), payload deployment, autonomy and communications. An...

  • Systems Engineering Engineer

    1 month ago

    Templecombe, Somerset, United Kingdom Thales Full time

    Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.whether that’s part time hours, job sharing, home working, or the ability to...