Customer Service Manager Lead

6 days ago


Templecombe, Somerset, United Kingdom Thales Full time
About the Role

We are looking for a skilled Customer Service Manager Lead to join our team in Templecombe, United Kingdom. As a key member of our team, you will be responsible for coordinating the delivery of services into key customers, ensuring seamless service delivery, and building strong relationships with clients.

Key Responsibilities
  • Maintain the Service Management Plan to ensure efficient service delivery
  • Develop innovative solutions to improve effectiveness and efficiency
  • Classify incidents, find root causes, and propose Engineering Change Requests if needed
About You

To succeed in this role, you will need expert experience in service management or technical solution roles, including:

  • Experience working in a Product Support and/or service environment
  • Strong customer focus with the ability to build relationships at all levels
  • Able to operate effectively under project constraints and pressure
  • Degree-level qualification or equivalent in a technical or business subject
What We Offer

In return, we offer a competitive salary and benefits package, including:

  • An estimated annual salary of £60,000 - £70,000 based on industry standards and location
  • Annual Performance Bonus
  • Matched Pension up to 7%
  • 28 days annual leave (Plus Bank Holidays)
  • Life Cover equivalent to 2X times annual salary
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts


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