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Customer Service Representative
2 months ago
Connells Group is seeking an experienced customer service professional to join their client accounts team in Head Office, in Moreton. The ideal candidate will provide support services to all Lettings Branches, Landlords, and Tenants.
Key Responsibilities:- Handle Queries: Respond to customer inquiries in a timely and professional manner via phone and email.
- Rental Payments: Maximize rental income by negotiating payment arrangements, monitoring aged debt, and ensuring accurate records.
- Client Details: Load, check, and update property, landlord, and tenant details on the client accounts computer system.
- Financial Transactions: Process rent payments and remit funds to landlords daily via Faster Payments and Cheque.
- Account Statements: Produce statements for landlords detailing transactions on their account.
- Ad Hoc Duties: Perform additional tasks as required by the line manager.
Requirements:
- Excellent Communication Skills: Confidently handle challenging customer inquiries via phone and email.
- Strong Writing Skills: Effective in producing written communication.
- Flexibility: Adapt to changing work requirements.
- Basic Accounting Skills: An advantage but not required.
