Customer Service Representative

2 days ago


Tyne and Wear North East Newcastle Upon Tyne, Tyne & Wear, United Kingdom Global Technology Solutions Ltd Full time

Customer Service Representative
location: Newcastle
Pay rate: £14.84p/h inside IR35
Hours: between 9am-5pm Monday to Friday

Overview

Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer contacts via telephone and written correspondence and forms. They will be responsible for managing their own time, attendance and punctuality and for ensuring they are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed. CSRs contribute to the delivery of contractual obligations to end client, including the achievement of Service Levels. CSRs are supported in their role by Team Leaders, and will be expected to convey a professional image of the Contact Centre to both internal and external customers and suppliers. CSRs are expected to act with integrity at all times and command the respect of their peers and customers, contributing to the creation of a successful business environment.

Responsibilities

  • To act as the first point of contact foraccount holders via telephone, written correspondence and forms
  • To guide account holders accurately and professionally through business processes enhancing the customer experience
  • Investigation work to reunite customers with their funds
  • Adhere to and be familiar with Policies / Procedures, processing rules and POca systems
  • To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required
  • Adhere to agreed call/ written quality standards
  • To follow theadministration policies and procedures with a common sense approach

Skills required

  • Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide)
  • Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide)
  • Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide)
  • Excellent telephone manner (essential)
  • Ability to work on your own and as part of small team (essential)
  • Desire to go the extra mile for the customers and enhance their customer journey (essential)

If you have the skillset, apply now



  • Tyne and Wear, North East, Newcastle Upon Tyne, Tyne & Wear, United Kingdom Global Technology Solutions Ltd Full time

    Customer Service Representative location: Newcastle Pay rate: £14.84p/h inside IR35 Hours: between 9am-5pm monday to Friday Overview Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer...


  • Tyne and Wear, North East, Newcastle Upon Tyne, Tyne & Wear, United Kingdom Global Technology Solutions Ltd Full time

    Customer service representative location: Newcastle Pay rate: £14.84p/h inside IR35 Hours: between 9am-5pm monday to Friday Overview Customer Services Representatives (CSRs) will work a 37 hour week, covering 9am till 5pm (Monday Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team in Newcastle, providing exceptional service to existing customers and resolving high-level complaints.About the Role:Making outbound calls to retain customers and address their concernsDealing with escalated complaints and establishing...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Proper Pubs - Stonegate Group Full time

    At Proper Pubs - Stonegate Group, we're seeking a Customer Service Representative to join our team at The Bridle Path in Newcastle Upon Tyne. This is an exciting opportunity for a people person who's passionate about delivering exceptional service and providing a warm welcome to our guests.As a Customer Service Representative, your primary role will be to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. As a key member of our team, you will engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Responsibilities:Deliver outstanding customer service and support.Contribute to the success of...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Proper Pubs - Stonegate Group Full time

    We are seeking a skilled and friendly Customer Service Representative to deliver exceptional customer service, prepare and serve high-quality food and drink, and maintain a clean and safe environment for our guests and colleagues.Main Responsibilities:Prepare and serve high-quality food and drink in a fast-paced environmentMaking recommendations that elevate...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Search Full time

    About the RoleThis Customer Service Representative opportunity is based in Gosforth and offers a competitive hourly rate of £12.91. The role involves working 35 hours per week, Monday to Saturday, with flexible start times between 8am and 6pm.The ideal candidate will have experience in live chat customer service and be able to type with 100% accuracy. They...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Clicks Group Limited Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Clicks Group Limited. In this role, you will be responsible for providing exceptional customer service and promoting a range of healthcare products.The successful candidate will have a strong understanding of health and supplements, as well as excellent communication and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Partners Full time

    We are seeking an experienced Customer Service Representative to join our team at Tesco Partners. As a Sales Colleague, you will play a key role in helping customers find what they need and providing them with an outstanding shopping experience.You will work closely with colleagues to achieve sales targets and provide excellent customer service. The role...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Partners Full time

    At Tesco Partners, we're committed to providing exceptional customer service and creating a great shopping experience for our customers. As a Customer Service Representative, you'll play a key role in achieving this goal.You'll be working closely with colleagues to ensure that every customer has a positive experience in store. This includes responding to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full time

    Job DescriptionAbout the RoleWe are seeking a skilled Customer Service Representative to join our team in EE North Tyneside. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers over the phone.Key ResponsibilitiesTalk to customers about how we can enhance their digital lives and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Sales and Customer Service RepresentativeIn the role of a Sales and Customer Service Representative at beBee Professionals, you will play a key part in delivering exceptional customer experiences and supporting the store's day-to-day operations in Newcastle upon Tyne.Key Responsibilities:Greet and assist customers with product selection, providing expert...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CV-Library Full time

    Job Overview: As a Customer Service Representative at CV-Library, you will be working in a call centre environment to provide high-quality service to our customers. This is a customer-facing role where you will make outbound calls to existing customers with the aim of retaining them and establishing strong long-term customer relationships.Key...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Global Technology Solutions Ltd in Newcastle. As a key member of our Contact Centre, you will provide exceptional customer service via telephone and written correspondence.Job Description:Company Overview: We strive to deliver high-quality services to our clients, and our...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Accor Hotels Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Fairmont Dubai. This is an excellent opportunity for individuals who possess exceptional communication skills and a passion for delivering world-class service.About the RoleThe successful candidate will be responsible for providing a warm welcome and farewell to...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kind Consultancy Full time

    Job Description:We are looking for a talented Customer Service Representative to join our Banking team at Kind Consultancy. As a key member of our team, you will play a vital role in delivering exceptional customer experiences.Your Key Tasks:Provide top-notch customer service via phone and web chatRepresent the brand in a positive light, exceeding customer...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time

    We're looking for an experienced Customer Service Representative to join our dynamic team at One Utility Bill in Ouseburn. As a key player in our B2C Sales Team, you will be responsible for delivering exceptional customer experiences and driving sales growth.About the Opportunity:This is a fantastic chance to work for a leading company in the energy...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SPAR Ireland Full time

    Job Title: Customer Service RepresentativeLocation: Newcastle, Co DublinThis is a part-time role involving evening shifts.Key Responsibilities:To provide exceptional customer care by serving customers in a friendly and efficient manner.To communicate effectively with customers in a welcoming manner.Operational & Store Presentation:To accurately compute sales...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure UK Full time

    As a Customer Service Representative at Verisure UK, you will play a crucial role in ensuring our customers receive exceptional service and support. This is an exciting opportunity to join our team of experienced professionals who are passionate about delivering high-quality customer experiences.The salary for this position is estimated to be around...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom UK Education Centre Full time

    Mandarin & English Customer Service RepresentativeThis is an exciting opportunity for a highly skilled and motivated individual to join our UK Education Centre team as a Mandarin & English Customer Service Representative. The successful candidate will provide exceptional customer service to international students, support sales teams with student recruitment...