Customer Service Representative

3 weeks ago

North Ferriby, United Kingdom Jobs Butler Full time

**Our client is a leading global producer of industrial minerals, they have a global presence extending to more than 160 locations in over 50 countries with 9,000 employees.**

They are now looking to recruit a Customer Service Representative**.** This is a fantastic opportunity to work for a global company with continuous development opportunities.

**Responsibilities**:
**Customer Pricing**
- Enter and maintain pricing and customer details in appropriate systems.
- Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system.
- Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into OPUS Price Offer Management system as well as ensure that all are informed of key issues/accounts.

**Order Management**
- Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
- Complete and obtain Sales approval for product quality deviations.
- Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
- Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customer of shipping details.
- Keep customers and Sales advised of any problems or delays with their orders, any potential supply disruption and/or price variation.
- Process returns, credits and debits in SAP in accordance with existing procedures.
- When applicable communicate with customers and maintain accurate rail car loops or other details in SAP as set by the Logistics Rail Services Manager.

**Customer Requests and Complaints**
- Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.

**QSHE Compliance**
- Maintain safe working conditions and practices to achieve a zero (0) lost time injury record within the area of responsibility.
- Perform work duties in accordance with Quality System Manual procedures & company policy.

**Requirements**:

- Minimum of 3 years experience in the areas of customer service, accounts payable, or order entry.
- Experience using SAP (Preferable)
- Experience using Salesforce (Preferable)
- High degree of customer focus.
- Solid communication skills both written and verbal.
- Excellent organisational and interpersonal skills.
- Computer skills and proficiency with automated sales systems.
- Ability to input data quickly and accurately and function in a fast pace environment.
- Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
- Ability to maintain confidential information at all times.
- Working knowledge of Microsoft Word and Excel

**Job Types**: Full-time, Temporary contract

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 3 years (preferred)
- SAP: 2 years (preferred)
- Salesforce: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in North Ferriby

Reference ID: CSP01

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