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Bilingual Customer Service Representative
3 weeks ago
**CMS Recruitment limited** are currently recruiting for **Bilingual Customer Service representatives** on behalf of an international logistics client;
You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven environment with confidence.
Ability to be communicate fluently in **English language and second language (Dutch), (Polish) or (German), both verbal and written.**
**Responsibilities**:
- Providing professional and efficient customer sales and service in all duties
- First contact resolution of customers and clients queries, requests, orders and complaints
- Proactively contact existing and potential customers with the aim of up-selling products
- Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
Experience:
- Previous contact centre experience is not required
- Good proficiency and navigation skills around a pc, excellent keyboard skills
- Good telephone manner with a clear speaking voice
- Good communication skills and the ability to build rapport with the customer
- Ability to work well in a team
- Flexible to work at all times in the contact centre, including evenings and weekends
**Job Types**: Full-time, Part-time, Permanent, Temp to perm
Pay: £11.62 per hour
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
Reference ID: BilingualCustomerServiceApril24
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