Customer Service Representative

21 hours ago


North Woolwich, Greater London, United Kingdom ENGINEERINGUK Full time

Flexibility is key in our retail stores, and you may be required to work extra hours as needed. We provide ample notice to accommodate your schedule.

As a Customer Service Representative at ENGINEERINGUK, your main role will be to deliver exceptional in-store performance and customer care while working together with your team to meet your store's wider goals. We take pride in offering a unique customer experience. We will train and empower you to deliver this by getting to know the customers, understanding their needs, and recommending the best products and services to improve their digital lives.

You are a vital part of creating memorable moments for our customers and helping our store thrive. Here's what you need to know:

Key Responsibilities
  • Become an expert in all things O2, promoting our products, services, and brand.
  • Consistently meet store targets by creating tailored recommendations and sharing our 'Why O2?' message.
  • Take ownership of your own performance and contribute to the overall success of O2.
  • Embrace opportunities for personal development with support from store leadership and O2 resources.
Training Program

Experience an exceptional induction program that delves deep into all aspects of Virgin Media O2. We'll ensure you're well-prepared for success and able to serve our customers. You will be required to attend a 4-day (30 hours) induction within the first two weeks of your start date.

The Essential Skills
  • Good active listening skills to understand our customer needs and preferences.
  • Empathy to relate to our customers and provide a personalized service.
  • Excellent communication skills to convey information and instructions clearly, as well as handle customer complaints and resolve issues effectively.
  • Self-motivated to hit agreed sales targets.
What's in it for you
  • A competitive hourly rate of £11.81, with the potential to earn more through our accreditation program.
  • 23 days' annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
  • An excellent pension scheme, matching up to 10%.
  • Employee BUPA medical cover, health care plan and life assurance.
  • A host of Family Friendly policies e.g., neonatal leave, 14-week paternity leave and carers leave.
Security Vetting Checks

Please be aware that all candidates selected for this position will be required to complete security vetting checks prior to the commencement of employment. These checks are essential to ensure our safety and integrity of our operations and will include background checks and other relevant security assessments.

Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly tailor accommodations to ensure a smooth and inclusive experience for you. Your comfort and success matter to us.



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