Customer Experience Coordinator
6 days ago
We are seeking a highly skilled Café Manager to lead our team, overseeing daily operations, team selection, training, and development in our welcoming café environment. The ideal candidate will possess excellent customer service skills, people management abilities, and good planning and organisational skills.
Responsibilities- Manage daily routines, processes, sales standards, and changes in the café environment to ensure seamless customer experience.
- Hold full profit and loss accountability for the café's performance, maximising sales and impact.
- Select, train, and develop team members to enhance customer satisfaction and loyalty.
- Act as a café menu expert, sharing knowledge with the team to improve menu offerings.
- A background in hospitality, supervisory level and above.
- Commitment to excellent customer service, leading by example and coaching in an inclusive manner.
- Excellent communication skills to lead and develop colleagues.
- Colleague Clubcard after 3 months service, offering exclusive deals and discounts.
- Flexible working options, allowing for a healthy work-life balance.
- A retirement savings plan to secure your future.
- Access to free wellbeing services, supporting mental health and wellness.
- 28 days holiday (including Bank Holidays), providing time for relaxation and rejuvenation.
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