Customer Service Team Lead

1 month ago


Middlesbrough, Middlesbrough, United Kingdom Biffa Waste Services Full time

Company Overview

Biffa Waste Services is a leading provider of waste management solutions, dedicated to supporting day-to-day operations at the Depot by effectively allocating vehicles for best-in-class service delivery.

Salary and Benefits

The successful candidate will receive a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition to a generous salary, we offer ongoing career development and training, a pension scheme, medical and dental scheme, retail and leisure discounts, holiday and travel discounts, and a bike to work scheme.

Job Description

This role involves hands-on support with Employee Engagement, continuous improvement projects, and productivity and quality of service provision. Key duties include:

  • Route Efficiency Management: Manage route efficiency and utilize optimum disposal outlets.
  • Administrative Duties: Perform administrative tasks including input of pay and bonus onto company systems.
  • Proactive Vehicle Management: Liaise with fleet and safe vehicle operations to ensure effective vehicle management.
  • Dispatch Office Administration: Ensure all administrative tasks associated with the Dispatch office are completed.

The successful candidate will work as part of a team, performing daily duties and contributing to the overall success of Biffa Waste Services.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong Local Knowledge: Have a strong knowledge of the local area.
  • Exceptional Communication Skills: Possess exceptional communication skills.
  • Computer Literacy: Be computer literate, comfortable using business software and Microsoft Office Suite.

You will also benefit from our ongoing career development and training, which will help you to grow and develop in your role.

Benefits

In addition to a competitive salary and benefits package, we offer:

  • Competitive Salary
  • Ongoing Career Development and Training
  • Generous Pension Scheme
  • Medical and Dental Scheme
  • Retail and Leisure Discounts
  • Holiday and Travel Discounts
  • Bike to Work Scheme

We are committed to providing a supportive and inclusive work environment that allows you to thrive and succeed.


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