Customer Service Development Officer

2 weeks ago


Middlesbrough, Middlesbrough, United Kingdom Reed Full time

At Reed, we are seeking a dedicated individual to drive customer service forward in a manufacturing business.

Day-to-day responsibilities:
  • Manage customer complaints and monitor key performance indicators to ensure exceptional service delivery.
  • Conduct financial checks to verify correct margins and optimize operational efficiency.
  • Support the customer service team by providing guidance and assistance to enhance service quality.
  • Promote business growth and improve customer experiences through proactive service enhancements.
Required skills and qualifications:
  • Experience in customer service within a regulated environment.
  • Strong analytical skills.
  • Excellent communication and interpersonal skills to support and lead customer service initiatives.
  • A proactive and driven attitude with a commitment to improving business processes and customer satisfaction.
Benefits:
  • A competitive salary of up to £30,000 per annum.
  • Opportunities for professional development and training.
  • A dynamic and supportive work environment.
  • Free parking.
  • 22 days holiday plus bank holidays.


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