Customer Service Representative
3 weeks ago
In the role of Customer Service Representative, you will be responsible for delivering exceptional customer experiences as the first point of contact for our clients. This involves handling incoming queries through various channels, providing accurate information about our products and services, and resolving issues efficiently.
Key Responsibilities:- Query Handling: Manage a high volume of inquiries from clients via phone, email, and chat platforms.
- Product Information: Provide detailed information about our offerings, highlighting key features and benefits.
- Issue Resolution: Effectively resolve client complaints and concerns, escalating complex issues when necessary.
This position requires strong communication and problem-solving skills, with the ability to work independently and as part of a team. Previous experience in a customer-facing role is preferred, but not essential.
Requirements:- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations while maintaining composure.
- Proficiency in Microsoft Office and CRM systems.
- Flexibility to work a variety of shifts, including weekends.
The estimated salary for this position is around £25,000 per annum, depending on experience. Benefits include a competitive pension scheme, healthcare plan, and opportunities for training and development.
About beBee Professionals:We are a dynamic company dedicated to providing innovative solutions to our clients. Our mission is to deliver exceptional customer experiences that drive loyalty and growth. If you are passionate about delivering outstanding customer service, we would love to hear from you
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Customer Service Representative
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