Technical Claims Handler
2 weeks ago
We are seeking a highly skilled Technical Claims Handler to join our team at Activate Group Limited. As a Technical Claims Handler, you will be responsible for handling customer inquiries and resolving claims in a timely and efficient manner.
Key Responsibilities- Manage customer relationships and resolve claims in accordance with company policies and procedures.
- Communicate effectively with customers, clients, and internal stakeholders to ensure seamless claim resolution.
- Utilize our bespoke software and databases to record, update, and maintain information related to each claim.
- Take ownership of customer accounts and case loads, prioritizing tasks and ensuring timely resolution.
- Act as a subject matter expert for allocated customers, providing guidance and support to other team members as needed.
- Provide accurate updates to customers, ensuring any issues are resolved to avoid escalations.
- Meet and exceed Service Level Agreements (SLAs) to ensure high-quality customer service.
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back the cost of things like dentist and optical check-ups
- Enhanced maternity / paternity / adoption / shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everybody
Activate Group Limited is a leading provider of claims handling services to the insurance industry. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients and customers.
We are committed to creating a positive and supportive work environment, where our team members can grow and develop their careers. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.
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Peterborough, Peterborough, United Kingdom Activate Group Limited Full time{"title": "Technical Claims Handler", "description": "\u003Cp\u003EAt Activate Group Limited, we're seeking a skilled Technical Claims Handler to join our team.\u003C/p\u003E\u003Cp\u003EAs a Technical Claims Handler, you will be responsible for handling customer inquiries, resolving claims, and providing exceptional customer...
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