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Claims and Complaints Manager

2 months ago

Peterborough, Peterborough, United Kingdom Aston Charles Full time
{"h1":{"text":"Liability Claims Team Leader - Aston Charles"}}, Job Overview

Aston Charles is seeking a highly skilled Liability Claims Team Leader to join our team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.

Key Responsibilities
  • \t
  • Manage a team of Liability Claims Handlers, providing training, development, and coaching to ensure they have the skills and knowledge needed to succeed. \t
  • Allocate workloads and act as an escalation point for complaints, ensuring that all claims are handled efficiently and effectively. \t
  • Conduct file and audit checks to ensure compliance with company policies and procedures. \t
  • Handle your own caseload of higher value and complex claims, utilizing your expertise and knowledge to achieve successful outcomes. \t
  • Work closely with the claims team to identify areas for improvement and implement changes to enhance the claims process. \t
  • Contribute to the development of new policies and procedures, ensuring that they are aligned with company goals and objectives.
Requirements

To be successful in this role, you will need to have:

  • \t
  • Expert knowledge of Liability claims, including Public and Employers' Liability losses. \t
  • Strong managerial skills, with the ability to motivate and develop a team. \t
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders. \t
  • A proactive approach to problem-solving, with the ability to think creatively and outside the box. \t
  • A commitment to delivering high-quality results, with a focus on customer satisfaction.
About Aston Charles

Aston Charles is a leading recruitment agency specializing in General Insurance and Financial Services. We pride ourselves on providing a personalized service to our clients and candidates, with a focus on building long-term relationships.

What We Offer

We offer a competitive salary and benefits package, including support towards professional qualifications. We are committed to helping our employees develop their careers and achieve their goals.

How to Apply

If you are a motivated and experienced Liability Claims Team Leader looking for a new challenge, please submit your application today.

We look forward to hearing from you