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Technical Claims Handler

2 months ago


Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

{"title": "Technical Claims Handler", "description": "\u003Cp\u003EAt Activate Group Limited, we're seeking a skilled Technical Claims Handler to join our team.\u003C/p\u003E\u003Cp\u003EAs a Technical Claims Handler, you will be responsible for handling customer inquiries, resolving claims, and providing exceptional customer service.\u003C/p\u003E\u003Cp\u003EKey responsibilities include:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMaking and receiving outbound calls to and from customers, clients, and 3rd parties\u003C/li\u003E\u003Cli\u003EUsing our bespoke software and databases to record, update, and maintain information related to each claim\u003C/li\u003E\u003Cli\u003ETaking ownership and responsibility for a customer account and case load, including queries end-to-end from first contact to resolution\u003C/li\u003E\u003Cli\u003EManaging your workload, prioritizing each day, and ensuring all tasks are complete\u003C/li\u003E\u003Cli\u003EActing as a subject matter expert for allocated customers and advising other team members as needed\u003C/li\u003E\u003Cli\u003EProviding accurate updates to customers as required, ensuring any issues are resolved to avoid escalations\u003C/li\u003E\u003Cli\u003EEnsuring all SLAs are met and exceeded\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EBenefits include:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E33 days holiday (including bank holidays)\u003C/li\u003E\u003Cli\u003EPersonal health cash plan - claim back the cost of things like dentist and optical check-ups\u003C/li\u003E\u003Cli\003EEnhanced maternity / paternity / adoption / shared parental pay\u003C/li\u003E\u003Cli\u003ELife assurance: three times basic salary\u003C/li\u003E\u003Cli\u003EFree breakfasts and fruit\u003C/li\u003E\u003Cli\u003EBirthday surprise for everybody\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EAt Activate Group Limited, we prioritize our team members' health and wellbeing. We offer benefits that put your health first, impressive rewards for our employee of the month, and little perks like free fruit and cereal.\u003C/p\u003E\u003Cp\u003EWe're a dynamic company, named by the Sunday Times as one of the UK's 100 fastest-growing private companies. We employ over 700 team members nationwide and work with some of the UK's largest fleets and insurance companies.\u003C/p\u003E\u003Cp\u003EOur purpose is to make someone's bad day better. Our values define who we are and how we work with team members, customers, and suppliers:\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EMake it happen - Be accountable. Take the initiative, work fast, and do a great job.\u003C/li\u003E\u003Cli\u003EStrive for better - Be bold. Challenge the norm - make small improvements often.\u003C/li\u003E\u003Cli\u003EWin together - Be a team-player. Win together, learn together, respect each other.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003EIf you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.\u003C/p\u003E"}