IT Support Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom In Technology Group Limited Full time
Job Opportunity: 2nd/3rd Line IT Engineer

Location: Birmingham

Salary: £35,000

About the Role

We are seeking a skilled IT professional to join our dynamic team as a Service Desk Analyst/Engineer. As a 2nd and 3rd line support specialist, you will play a critical role in providing technical support for IT and Communications.

Key Responsibilities
  • Provide expert technical support for 2nd and 3rd line issues, both on-site and remote.
  • Troubleshoot and resolve networking tasks, escalating issues when necessary.
  • Configure and deploy hardware/software, maintain systems, and support printers/scanners.
  • Manage Active Directory and Exchange user accounts, file security, and backups.
  • Work on implementation projects for new technologies and assist in end-user training.
Requirements
  • ITIL v3-4 Foundation and experience in an ITIL-based environment.
  • Strong knowledge of Windows Servers, Microsoft Office 365, Active Directory, and VMware.
  • Hands-on experience with TCP/IP networking, VPNs, firewalls, and cloud environments like Azure.
  • Excellent problem-solving skills and a logical approach to fault resolution.
  • A proven ability to manage workload effectively, prioritize tasks, and work independently.
  • Team player with a professional, customer-focused approach.
What We Offer

As a Service Desk Analyst/Engineer, you will be part of a service-oriented team that values customer service and technical excellence. We offer a competitive salary and a dynamic work environment that will challenge and reward you.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.



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