IT Support Specialist
3 weeks ago
Location: Birmingham
Salary: £35,000
About the RoleWe are seeking a skilled IT professional to join our dynamic team as a Service Desk Analyst/Engineer. As a 2nd and 3rd line support specialist, you will play a critical role in providing technical support for IT and Communications.
Key Responsibilities- Provide expert technical support for 2nd and 3rd line issues, both on-site and remote.
- Troubleshoot and resolve networking tasks, escalating issues when necessary.
- Configure and deploy hardware/software, maintain systems, and support printers/scanners.
- Manage Active Directory and Exchange user accounts, file security, and backups.
- Work on implementation projects for new technologies and assist in end-user training.
- ITIL v3-4 Foundation and experience in an ITIL-based environment.
- Strong knowledge of Windows Servers, Microsoft Office 365, Active Directory, and VMware.
- Hands-on experience with TCP/IP networking, VPNs, firewalls, and cloud environments like Azure.
- Excellent problem-solving skills and a logical approach to fault resolution.
- A proven ability to manage workload effectively, prioritize tasks, and work independently.
- Team player with a professional, customer-focused approach.
As a Service Desk Analyst/Engineer, you will be part of a service-oriented team that values customer service and technical excellence. We offer a competitive salary and a dynamic work environment that will challenge and reward you.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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