Customer Service Advisor
3 weeks ago
**Job Title: Customer Service Advisor – Compliance Team**
Contract: Permanent
We are seeking a motivated and detail-oriented individual to join our Compliance Team as a Customer Service Advisor. In this role, you will be responsible for delivering excellent customer service and ensuring that our residents receive the highest level of support.
**Key Responsibilities:**
- Provide exceptional customer service to our residents, responding to their queries and concerns in a timely and professional manner.
- Work closely with the Compliance Team to ensure that all customer interactions are handled in accordance with our policies and procedures.
- Develop and maintain strong relationships with our residents, stakeholders, and colleagues to ensure that we are providing the best possible service.
- Contribute to the development of our customer service strategy, identifying areas for improvement and implementing changes to enhance our service.
**What You'll Need:**
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Passion for delivering exceptional customer service and making a positive impact on our residents' lives.
Why ISHA?
Islington and Shoreditch Housing Association is a dynamic and ambitious organization, committed to providing high-quality services to our residents. We offer a range of benefits, including a generous pension scheme, 29 days annual leave, and ongoing training and career development opportunities.
**Join Our Team:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].
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