Customer Service Advisor

3 weeks ago

London, Greater London, United Kingdom Lloyd Recruitment Full time

Customer Service Advisor

Location: Redhill

Salary: £23-24,500 + incentives; potential earnings up to £26-28,500

Working Hours: Monday to Friday, 8.30-5pm or 9-5.15pm

Accessibility: 5 mins from train and bus stations

Our client is seeking a Customer Service Advisor to join their accounts team, where you'll be integral to helping customers organise feasible payment plans should they find themselves in need of financial support and guidance.

The Ideal Candidate:

  • Experience in an arrears or collections background is beneficial, but applications from individuals seeking a corporate office setting are welcome.
  • Enjoy working in customer services, with a friendly and engaging personality, and comfortable communicating over the telephone.
  • A team player who is self-motivated to achieve individual goals.
  • IT proficient, with the ability to work off multi-screens, or enthusiastic and confident to learn.

The Role:

  • Provide a high level of customer service, using listening skills to build rapport and understand customer issues.
  • Utilise resolution skills to help source the best outcomes for customers.
  • Update individual records and agreements, sending information and documents to clients.
  • Build rapport with customers to encourage future contact with you or the team.
  • This is a vital role for the business; extensive training will be provided.

Interviews taking place as soon as possible.

Refer a friend and earn a retail voucher worth up to £500

Due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website, providing consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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