Automotive Service Advisor
4 weeks ago
**Service Advisor Opportunity at Stephen James Group**
We are seeking an experienced Service Advisor to join our high-performing aftersales team at Stephen James Group, an established authorized BMW and MINI franchise. As a Service Advisor, you will be the main contact for customers from initial meeting to finalizing the invoice on completion and handing the vehicle back to the customer.
**Key Responsibilities:**
- Meet and greet customers in a friendly and courteous manner throughout the day.
- Update customers regarding their vehicle repairs and any additional work required, while providing excellent customer service with regular communication and updates.
- Maintain knowledge of our aftersales products and services.
- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction.
- Work directly with a team of technicians allocating jobs according to time and ability while ensuring the highest levels of service.
- Ensure customer vehicles are handled with care while in the responsibility of the Service Workshop and that all cars are cleaned and valeted ready for handover to the customer.
**Requirements:**
- Possession of a valid clean UK driving license for a minimum of 1 year.
- Proven experience in a Service Team Manager/Service Advisor role in the automotive industry.
- Excellent administration and organizational skills, and good diary management and following up within agreed time frames.
- Ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably.
**About Us:**
Stephen James Group is an established authorized BMW and MINI franchise, proud to be part of Hedin Mobility Group, a larger private organization leading in world-class automotive retail and aftermarket services. Our teams, whether in customer-facing roles or our workshop, are amazing – we're passionate about making Stephen James a simple, easy, and enjoyable place to do business, through a team of people that want to create a great experience for the customer.
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