Automotive Service Advisor
3 weeks ago
Service Advisor Role
We are seeking a skilled Service Advisor to join our team at the BMW-MINI Ruislip Retail Centre. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities:
- Meet and greet customers in a friendly and courteous manner, establishing a positive first impression.
- Provide exceptional customer service, including updating customers on the status of their vehicle, handling over vehicles after service work, and maintaining ongoing relationships with customers.
- Maintain thorough product knowledge and stay up-to-date with manufacturer-led training to provide expert advice to customers.
- Ensure good housekeeping standards and orderly administration of work.
Requirements:
- Full UK Driving Licence
- Motor Industry experience is preferable
- Ability to work independently and as part of a team
- Ability to work to timescales effectively, with a keen eye for detail
Why Work for Us?
We offer a competitive salary with uncapped earnings potential, accelerated training pathways, and manufacturer training. Our state-of-the-art facilities and modern automotive technology ensure that you have the best possible tools to succeed in your role. We also offer family-friendly benefits, including enhanced Paternity & Maternity leave, Long Service holiday rewards, and a paid day off for your birthday.
Our Values:
We pride ourselves on our five core values: Respect, Integrity, Transparency, Teamwork, and Professionalism. These principles guide every member of our team, whether in business functions, customer interactions, or community engagement.
About Us:
We are part of a well-established and growing group within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues dedicated to providing exceptional customer service.
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