Hostel Operations Manager

4 weeks ago


Carlisle, Cumbria, United Kingdom YHA Full time

Job Summary

YHA Hawkshead is seeking an experienced Hostel Manager to oversee the day-to-day operations of our stunning regency mansion. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing a team of employees, and ensuring the smooth operation of our facilities.

About the Role

As Hostel Manager, you will be accountable for achieving targets across all aspects of hostel operation, including food and beverage, and will be responsible for managing the operational budget and safeguarding of all guests. You will also contribute to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.

Key Responsibilities

  • Manage a team of employees and occasional volunteers
  • Oversee the achievement of targets across all aspects of hostel operation
  • Manage the operational budget and safeguarding of all guests
  • Contribute to the team effort in the day-to-day operation of the hostel

Requirements

  • Proven experience of working within the hospitality industry
  • Knowledge and understanding of the requirements for effective safeguarding of vulnerable guests
  • Excellent customer service skills, including experience of handling difficult situations
  • Proven ability of managing varying pressure, including peaks in workload demands
  • Experience of cash handling
  • Experience of managing a budget (desirable)

What We Offer

  • A competitive salary of £33,772 to £39,734 per annum
  • Access to YHA's staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

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