Hospitality Service Representative

3 weeks ago


Carlisle, Cumbria, United Kingdom YHA Full time
Key Responsibilities:
  • Deliver exceptional customer service to all guests and visitors, ensuring a warm and welcoming environment.
  • Work effectively as part of a team, contributing to the success of the hostel through collaborative efforts.
  • Manage multiple tasks and priorities, maintaining efficiency and attention to detail in a fast-paced environment.
  • Assist with food and beverage service, providing genuine hospitality and promoting sales opportunities.
Requirements:
  • Proven experience in a customer-facing role, with a focus on delivering high-quality service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work flexibly, including evenings, weekends, and bank holidays, as required.
  • Knowledge of the core values and purpose of YHA, with a commitment to delivering exceptional experiences.
What We Offer:
  • A comprehensive induction and ongoing training program, designed to support your growth and development.
  • Access to exclusive staff benefits, including free hostel stays, discounts, and more.
  • A supportive and inclusive work environment, where you can thrive and make a positive impact.
About YHA:

YHA is a social enterprise dedicated to enriching the lives of all, especially young people. Our mission is to provide brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills.

At YHA, we're passionate about creating a culture that values diversity, inclusion, and social responsibility. If you share our values and are committed to delivering exceptional experiences, we'd love to hear from you.



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