Deputy Manager

4 weeks ago


Carlisle, Cumbria, United Kingdom YHA Full time

YHA Ambleside is seeking a skilled Deputy Manager to support the hostel manager in delivering exceptional customer experiences and operational excellence.

Located in the heart of the Lake District National Park, this vibrant youth hostel offers a unique work environment with stunning views and fantastic facilities.

As a Deputy Manager, you will contribute to the achievement of targets across all aspects of the hostel operation, including food and beverage, and be responsible for maximising revenue while controlling expenditure.

You will also support the hostel manager in managing a team of employees and occasional volunteers, and contribute to the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks.

Key responsibilities include:

  • Supporting the hostel manager in operational management and customer service delivery
  • Managing a team of employees and occasional volunteers
  • Contributing to the achievement of targets across all aspects of the hostel operation
  • Maximising revenue while controlling expenditure

What skills and experience do you need?

Our ideal candidate will have:

  • Previous leadership experience and experience managing budgets
  • Excellent communication and time management skills
  • Basic IT skills and knowledge of food safety and APLH
  • Experience working in a team and managing varying pressures

What benefits can YHA offer you?

YHA offers a fantastic benefits package, including:

  • A competitive salary and benefits package
  • Access to YHA's staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

Apply now to join our team and be part of a dynamic and supportive work environment.


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