Customer Service Ambassador

6 days ago


Carlisle, Cumbria, United Kingdom YHA Full time

Hospitality Team Members play a vital role in delivering exceptional experiences for our guests at YHA Ambleside.

As a key member of our team, you'll be responsible for providing outstanding customer service, ensuring every guest feels informed and welcomed during their stay.

We're looking for someone with excellent communication skills, who can work well under pressure and maintain a professional demeanor even in challenging situations.

In this role, you'll have the opportunity to develop your skills and knowledge in hospitality, working closely with our team to deliver high-quality services and exceeding guest expectations.

You'll be part of a friendly and supportive team, committed to providing a warm and welcoming environment for all our guests.

Key responsibilities include:

  • Providing great customer service to all guests, responding promptly to their needs and concerns
  • Working on reception, offering insights about the hostel and local area, and assisting with check-ins and check-outs
  • Assisting with food and beverage sales and service, using our systems efficiently to ensure seamless operations
  • Carrying out housekeeping duties, maintaining a clean and comfortable environment for all visitors

What makes you suitable for this role?

We're looking for individuals who possess excellent time management skills, are flexible with their availability, and can work effectively in a fast-paced environment.

It's essential to note that we place equal importance on lived experiences as we do on skills and knowledge. If you're passionate about delivering exceptional customer service and working in a dynamic team, we encourage you to apply.

About YHA:

YHA is a social enterprise dedicated to enriching the lives of young people through brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills.

We offer a range of benefits to our staff, including:

  • 10 nights free hostel stays per year for you and up to 3 friends or family
  • Access to YHA's staff discount and cashback portal
  • Free YHA Membership each year
  • Access to support via our Employee Assistance Program

Our estimated salary range for this position is £11.44 per hour, reflecting the company's commitment to fair compensation for its employees.



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