Customer Experience Ambassador

18 hours ago


Carlisle, Cumbria, United Kingdom Hotel Chocolat Full time

At Hotel Chocolat, we are committed to making people happy through chocolate. As a Sales Advisor, you will play a key role in delivering an exceptional customer experience and showcasing our premium products.

We are looking for a passionate and enthusiastic individual to join our Carlisle stores team. The ideal candidate will have excellent communication skills and the ability to work well under pressure.

The successful candidate will be responsible for:

  • Welcome and engage with customers, providing them with a warm and personalized experience.
  • Process transactions, handle returns and exchanges, and respond to customer feedback in a professional manner.
  • Develop a thorough understanding of our product range, including ingredients, manufacturing processes, and sustainability initiatives.
  • Run product tastings and demonstrations, highlighting the unique qualities of our chocolates.
  • Collaborate with the team to ensure seamless delivery and stock management, maintaining a clean and tidy store environment.
  • In-store café areas, prepare hot and cold drinks, ice creams, and snacks according to our quality standards.

No prior retail experience is necessary, but a commitment to being a true brand ambassador and supporting the success of the store and team is essential.

We offer a competitive hourly rate of £12.00 (London stores - £13.00 per hour, Republic of Ireland - €14.50 per hour), performance-based incentives, and a comprehensive benefits package, including:

  • 50% unlimited staff discount
  • 70% discount off a stay in our Hotel in St Lucia
  • Flexible working arrangements to balance work and family/home life
  • A dynamic and expanding company culture

Please note that salary details may vary depending on location and performance.



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