Duty Manager

4 weeks ago


Carlisle, Cumbria, United Kingdom YHA Full time
About the Role

We are seeking a highly skilled Duty Manager to join our team at YHA Coniston Holly How. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day running of our hostel.

Key Responsibilities
  • Support the management of an operational budget and the delivery of Key Performance Indicators (KPIs)
  • Engage in various customer-facing duties across the hostel, ensuring all guests and visitors have an outstanding YHA experience
  • Guide and support team members working in all areas of the hostel, fostering a collaborative and inclusive work environment
  • Utilise our systems for efficient guest check-ins, check-outs and other management functions
  • Carry out cleaning and housekeeping duties, maintaining a clean and comfortable environment for our guests
  • Assist in the kitchen and serve food and drinks with warmth and hospitality, enhancing the dining experience
  • Deputise for the Hostel/Deputy Manager, managing the daily hostel operation in their absence
What We Offer

We offer a competitive hourly rate, accommodation options, exclusive benefits, free YHA Membership, and travel and adventure opportunities. Our team members are valued and supported, with ongoing training and development opportunities.

Requirements

We are looking for someone with experience in hospitality or customer service, preferably with experience in managing varying pressures and team management. Good communication skills and basic IT proficiency are also essential.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your CV and complete our brief application form. We look forward to hearing from you.


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