Customer Service Representative
3 weeks ago
Key Responsibilities:
- Promptly Answering Inbound Calls: Respond to customer inquiries in a timely and professional manner.
- Pre-empting Customer Requirements: Utilize active listening and questioning techniques to anticipate customer needs.
- Effective Multitasking: Manage multiple client requests simultaneously, completing notes and logging queries efficiently.
- Data Protection Compliance: Ensure all calls adhere to data protection regulations.
- Client Reassurance: Listen attentively to customer concerns, confirm data, and provide reassurance through positive language.
- Product Recommendations: Suggest relevant products offered by IN-SYNC Group that may benefit clients.
- Query Resolution: Resolve customer queries first time using available knowledge sources and content.
- Escalation and Feedback: Escalate concerns or complaints for quick resolution and utilize customer feedback to inform line managers.
Required Skills: Customer Service, Customer Support, Call Centre, Customer Journey, Tax, VAT, HMRC, Rebates, Banking, Self-Assessments, Payroll, Self-employed, Workers, Logistics, Construction, PAYE, Customer Care.
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