Event Monitoring Support Officer
4 weeks ago
Job Title: Event Monitoring Support Officer - Ticketing Maintenance
Job Summary: We are seeking a highly motivated and organized individual to join our team as an Event Monitoring Support Officer - Ticketing Maintenance. The successful candidate will be responsible for providing event monitoring services to ensure that Ticketing Maintenance Teams respond effectively and punctually to reported ticket machine faults, minimizing ticketing system downtime.
Key Responsibilities:
- Provide event monitoring services to ensure timely response to ticket machine faults
- Collaborate with Ticketing Maintenance Teams to resolve issues efficiently
- Ensure minimal downtime of the ticketing system
Requirements:
- Minimum of 3 GCSEs at Grade C or above, including English and Maths, or equivalent experience
- At least one year's experience in a clerical or administrative role
- Willingness to work early mornings, evenings, and weekends as part of a normal working week
Desirable Criteria:
- Previous experience using fault logging or customer helpdesk systems
Translink is committed to equality of opportunity.
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