Clerical Officer

7 months ago

Belfast, United Kingdom MPA Recruitment Full time

**Job**: Clerical Officer - Events Team

**Type**: Temporary

**Location**: Greater Belfast

**Salary**: £26,691 - £28,357

**Hours of work**: 37 Hours Per Week (Monday
- Friday)

Events Team Members play a key role in managing visits and events to Parliament Buildings; meeting and greeting visitors; signposting and providing information; providing a range of guided tours of Parliament Building; providing administrative and operational support for activities undertaken by the Events Team including, but not limited to, event organisation (internal and external).

**The main duties and responsibilities of the role**:

- Providing high quality customer service to a diverse range of stakeholders and visitors.
- Welcoming visitors in the Great Hall, maximising opportunities to engage, providing a warm, friendly welcome to Parliament Buildings, connecting people and providing helpful, accurate information and signposting as required.
- Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral, and engaging manner.
- Assisting the Events Team Supervisor and Events Manager to continuously improve and develop visitor experience by providing input, ideas, and feedback.
- Assisting with event management and delivery, problem solving and assisting event organisers as required.
- Building and maintaining good relationships with colleagues from other business areas and with Members.
- Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate.
- Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media.
- Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents.
- Managing own work to ensure the delivery of objectives.
- Providing high quality and timely administrative support, for example filing, photocopying and diary management.

**Essential Criteria**:
1. At least 2 years’ experience in a customer focused role of:
a) Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.

b) Working as part of a close-knit team to deliver a range of customer focused services to a high standard.

c) Problem solving, organising workload and giving attention to detail to ensure excellent service delivery.

d) Using effective written and administrative skills to produce clear, accurate, high-quality work to deadlines.

**OR**

2. At least 4 years’ experience in a customer focused role of a) - d).

**Apply**

**Salary**: £26,691.00-£28,357.00 per year

Schedule:

- Monday to Friday

Application question(s):

- 1. At least 2 years’ experience in a customer focused role of:
a) Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.
- b) Working as part of a close-knit team to deliver a range of customer focused services to a high standard.
- c) Problem solving, organising workload and giving attention to detail to ensure excellent service delivery.
- d) Using effective written and administrative skills to produce clear, accurate, high-quality work to deadlines.
- 2. At least 4 years’ experience in a customer focused role of a) - d).

Work Location: In person

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