Customer Support Coordinator Specialist
3 days ago
Location: Essex, England
£30,000 per annum
Job Summary:
In this pivotal role as a Customer Support Coordinator, you will be responsible for delivering exceptional support to our valued customers. This fast-paced environment requires a proactive and customer-focused individual who is passionate about providing top-notch service.
Key Responsibilities:
- Monitor and respond to customer inquiries in a timely manner.
- Manage all communication channels, including email, phone, and portal enquiries.
- Prepare and submit weekly reports on customer interactions and issue resolutions.
- Liaise with internal teams, such as claims and technical departments, to address customer concerns.
- Coordinate work allocation among the customer support team and external contractors.
- Ensure effective scheduling and prioritization of tasks to meet customer expectations.
- Oversee material ordering and procurement processes to maintain efficient operations.
- Resolve outstanding issues and escalate when necessary to ensure customer satisfaction.
Requirements:
- Previous experience in customer support or coordination roles, preferably in construction or related industries.
- Excellent communication and interpersonal skills to interact with customers, contractors, and internal stakeholders.
- Strong organizational and time management skills to prioritize tasks and meet deadlines in a dynamic environment.
- Proficiency in using CRM systems to manage customer relationships.
What We Offer:
A competitive salary, a supportive work environment, and opportunities for personal and professional growth.
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